Desktop Support Engineer
•Worked on ticketing tool and manage the IT Service desk activities and Diagnose troubleshoot, resolve hardware software support issues for windows client system, or other network, system problems and replace faulty devices depended on windows server 2003. Take Server Data Backup Every day. •Monitored User’s Asset systems up to date with system patches and anti-virus updates. Provided basic support for approved PC software, perform upgrades to all computers platforms, train office staff on… Show more •Worked on ticketing tool and manage the IT Service desk activities and Diagnose troubleshoot, resolve hardware software support issues for windows client system, or other network, system problems and replace faulty devices depended on windows server 2003. Take Server Data Backup Every day. •Monitored User’s Asset systems up to date with system patches and anti-virus updates. Provided basic support for approved PC software, perform upgrades to all computers platforms, train office staff on computers, maintain logs and inventory.• Monitor and Check Everyday User Web site performance and ensure all Web sites operate correctly without interruption.•Managed Company’s network router and switch and firewall.•Managed Set up user accounts, permissions and passwords with define network policies for user application and support.•Maintain Active directive Domains Name Services Network, allow to user communication with data secure and access form Network. Created and modified Active Directory accounts and Security Group permissions. Show less