I have 16 years of experience within Financial Industry, Payment Processing, Operations and Program Management. My achievements have been possible through delivering valuable insights to product owner, executing analytical projects, and advising on process improvements. My passion is innovation that connects solid Project and Program management methodology in SDLC and Agile environments with Operations. I have a thorough understanding of risk management and mitigation that makes sense including legal, fraud and PCI compliance. I am also skilled in setting up and facilitating highly available and resilient applications. A few of my accomplishments include: * Reduced Card Holder's issues by 20% through streamlining the application and creating an internal tool for CSR’s to address issues of Card Holders as needed. * Manage Card Holder servicing application of leading Credit Card bank of over 50M Card Holders. * Improved Incident and Service Metrics (MTTD by 70%) through continuous improvement of operational process, innovation and implementing best practices. * Drove Innovation for client through proposing and consolidating business and technical ideas to actively enhance application, saving ROI of $1M annually.I welcome your connection! Feel free to message me here or send an email to niraj84c@gmail.com.Proficiencies: Project Leadership , Real-time Monitoring , Operations Management , Risk Management , Data Analysis , Resiliency & Innovation , Fraud & PCI Compliance , Mentoring , Team Training & Empowerment , SCRUM & Agile Methodologies , Risk Identification , Security , Requirements Gathering , Vendor Management RFP’s , Estimates , Forecasting & Reporting , Budget Planning , Design DocumentationTechnical Proficiencies: Sharepoint , JIRA, Confluence, Splunk , NewRelic , Introscope, ServiceNow, Apica, Alteryx , DevOps, Java, SQLMicrosoft Office: Excel, Word, Project, PowerPoint, Outlook, OneNote, and Teams