Senior Business AnalystMore than 10+ years of overall IT experience with proven in software development life cycle (SDLC) Methodologies (AGILE process – Scrum and Kanban, WATERFALL process).Having a working knowledge of Agile – Scrum model that involves Sprint planning, Sprint backlog prioritizations, attending/initiating Sprint planning, spring review and retrospective meetings, maintaining release schedule.Working experience in JIRA user story creation/update, assignment, task distribution, managing multiple JIRA boards.Conducting requirements gathering – Workshop with different Stakeholders or Business team, JAD Sessions, BRD - Business Requirements Document (Business specs), SRS - Software Requirements Specifications (Functional/Technical Specs), Requirement Traceability Matrix (RTM), User Stories, UML, Use Cases, Test Case, and Process Mapping, Incident, Problem, PIR & Change Management end to end.Tools knowledge–SNOW, Confluence & JIRA, Balsamiq, MS Visio, draw.io, Trello, Power BI, Tableau, etc.Closely worked with Product owner and development team to prioritize Product backlog and deciding on the sprint goal.Experience in addressing any gaps with Product owner and Development for any missing item from the acceptance criteria for a particular sprintExcellent customer feedback for managing the UAT and ELS defects through effective communication with Delivery and Business for monthly releases.