Nirajan Shrestha Email & Phone Number

Sydney, Nsw, Au

Parramatta, New South Wales, Australia

Managed insurance policy renewals and negotiated terms with underwriters, achieving high client satisfaction and retention. Drove new business growth through lead generation and cross-selling, while providing exceptional customer service. Skilled in Salesforce and insurer platforms, and educated clients to make informed coverage decisions.

Sydney, New South Wales, Australia

Delivered exceptional customer experiences by building strong rapport and maintaining professionalism. Managed complex renewals and amendments while ensuring compliance with company policies. Collaborated with insurers and underwriters to resolve challenging cases, consistently achieving high customer satisfaction. Proactively addressed clients' special needs, providing tailored support to ensure smooth transactions. Set customer experience benchmarks by efficiently responding to inquiries and delivering clear solutions. Consistently met or exceeded Customer Care Team metrics while maintaining a high level of service.

Sydney, New South Wales, Australia

Enhanced client satisfaction by delivering tailored insurance solutions aligned with business needs. Consistently exceeded sales KPIs, focusing on volume, conversion rates, and quality assurance. Promoted insurance plans by highlighting key benefits and addressing objections to close sales. Collaborated with underwriters to secure competitive rates, providing optimal coverage at reasonable costs. Maintained operational efficiency through precise management of corporate files and records.

Sydney, Australia

Enhanced client satisfaction by delivering tailored insurance solutions aligned with business needs. Consistently exceeded sales KPIs, focusing on volume, conversion rates, and quality assurance. Promoted insurance plans by highlighting key benefits and addressing objections to close sales. Collaborated with underwriters to secure competitive rates, providing optimal coverage at reasonable costs. Maintained operational efficiency through precise management of corporate files and records.

Sydney, Australia

Consistently exceeded sales KPIs by focusing on volume, conversion rates, and quality assurance. Developed strong product knowledge to offer personalized recommendations based on customer needs. Engaged effectively with prospective clients via phone and email, driving lead conversion. Acquired in-depth expertise in Woolworths General Insurance products to ensure top-tier service. Conducted outbound calls to resolve inquiries and provide policy updates for existing customers.

Strawberry Hills, New South Wales, Australia

 Answering inbound calls, resolving any customer enquiries related to home, car and generalinsurance policies. Making outbound calls from online leads and converting it into sales Taking ownership and addressing customer inquiries in timely and accurate fashion Actively listening to customer’s queries and building relationships and rapport to drive loyalty Handling escalations as a step up Team Captain Assisting other team members with complex customer calls Provided accurate and appropriate information to answer question and troubleshoot issues Ability to process information quickly and attend to customers enquires in a timely manner Demonstrates excellent verbal communication and listening skills Ensure all company guidelines and compliance policies are adhered to. Ensures weekly/daily target met for both team and individual Achieving and exceeding dedicated KPI.

Rg 146 Tier 1 Insurance Broking, Insurance

Bachelor Of Business-Accounting, Accounting And Finance

Professional Year -Accounting