Niraj Gorde, Cbap® Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

• Established India TW Operations. • Initiated and managed the transition of technical writing work to India, optimizing resources and reducing costs significantly. • Hired and nurtured a talented team of 10 writers in Pune from the ground up. • Managed the documentation department and assisted the Global Head of Department with projects and processes. • Prepared onboarding plans (technical learning) and ensured the timely delivery of the technical information products. • Close cooperation and coordination with Service Excellence, Technical Author Experts in China, and Information Architect. • Worked together with internal and external vendors like PTC and Datacopy to ensure that systems, applications, and data are highly available. • Supported the creation and maintenance of internal processes and guidelines together with the Global Technical Information Management team. • Collaborated with documentation requesters and knowledge carriers, such as Technical Training Partners and Learning Media Designers.

Pune Area, India

• Provide high level of specialization and/or project management• Plan, design, and or develop user assistance for multiple deliverable formats• Lead multiple projects, and provide work leadership to others• Provide specialized expertise in content development and tools training using content management principles and company standards for content development• Represent Information Development teams as Scrum Master in Agile environment (SoS)• Contribute to the development of new processes and methods as required

Pune Area, India

• Serve as a subject matter expert on technical communications content and training development, and domain standards and best practices• Drive continuous improvement by optimizing established processes and developing new streamlined processes• Develop or coordinate development of content for user guides and training for TechCom tools and applications conformant to best practices• Maintain and deliver user training on tools or applications• Gather and validate change requests and bug fix requirements, and coordinate service packs and work packages• Define requirements, specifications, tests and test plans for fixes, changes, and new application functions and releases• Coordinate testing, qualification and validation of new releases from Level 3 support and delivery of release packages• Coordinate with development team, Data Center, and other Business Systems application groups on day-to-day operations• Provide governance on user SLA, and manages service desk performance and backlog in line with SLA• Produce metric reports on issues, service desk performance• Troubleshoot and resolve user issues and communicates solutions to users via the service desk or other support personnel, in line with performance requirements

Pune Area, India

• Understand the contact center applications and the corresponding documentation set• Prepare documentation estimate• Prepare the document structure for new documents• Prepare Scope Of Work (SOW) documents• Understand the application UI and features by installing and testing the application builds• Create and update the documents for various product releases• Interact with SMEs, customer support teams, and test engineers to learn the product and verify the documents• Release the documents for the internal builds• Publish the final documents on the Avaya Support site• Perform peer reviews• Help new joinees in getting started and learning the DITA based authoring tools• Educate the peers on the XML based authoring tool along with the content management system• Troubleshoot the issues faced by the peers while using the XML based authoring tool• Rebrand the documentation for the acquired products• Initiatives: Created standards and structure for the feature description guide, created an animated flowchart for the AAPC implementation, Performed usability testing of the content management systems and submitted suggestions for improving quality of the tool

Pune Area, India

Pune Area, India

• Actively participate in testing Arbortext Editor 5.3 M040 and providing inputs to the R&D team• Understand the fundamentals module in the Pro/ENGINEER application and manage documentation for the various releases• Develop online help and documentation plans for the assigned projects• Plan and manage end-to-end life cycle of product documentation for various releases• Execute documentation assignments independently, liaising with the product development teams and documentation peers located overseas• Prepare and track the progress for multiple documentation projects and resolve documentation issues for various releases• Take part in document usability testing and help peers in shifting legacy content to the information model structure• Review and edit technical documents developed by peers• Mentor new joinees and help them get started• Support peers in understanding and troubleshooting their Arbortext issues

Pune Area, India

• Coordinate with the development team for understanding client requirements• Develop manuals for touch screen interface application• Understand the application and the user interface to develop quality documentation for the application• Restructure and updated the Administrator’s Guide for the clients• Prepare user manual for online application on user entitlement control management • Perform editorial and peer review

Pune Area, India

• Develop guidance document targeted at system analysts, solution architects, developers and operators to describe - how web services can be managed, monitored, and controlled using Microsoft products (MOM and SOM) • Write case studies• Interact with the onsite coordinator for requirement gathering• Write about various concepts of managing, monitoring, and controlling web services• Identify various control approaches for controlling web services

Mumbai Area, India

Project Title: MSRTC - Process automation• Coordinate with the management and client for final execution of the project• Understand each work process of MSRTC including Personal information System, Conductor Waybill Abstract, store management, and Integrated Depot Management System• Create user manual to explain how to use the application for every process• Develop process manuals for the clientProject Title: Sales Management System (SMS) -BRIT• Understand existing process such as inventory management and stock procurement• Design process manuals based on analysisProject Title: Expense Workflow Management - Kotak Mahindra Mutual Fund• Prepare user manual for Intranet application on expense workflow management• Updated the manual with the changes in applicationProject Title: OmniManageIT™ - complete IT infrastructure management suite – Omnitech InfoSolutions• Prepare user manual • Understand the concepts of Asset management, helpdesk management, contract management, purchase management, and reports for all modules.• Update the manual with the version changes

Nagpur Area, India

• Develop software for modules of App2chi – a product own by Posiedon Technologies ltd. Bangalore.• Understand the concepts of compilers, assemblers, linkers, and debuggers• Prepare Low level and High level design for the project