Midnite is intended to onboarding wireless and wireline customers in a single independent web platform to sell add-ons. NSA-based architecture and personalized add-ons using artificial intelligence (AI) integrations are the biggest achievements. Services & Perks also combined with myPlan in the order path to make shopping flow as a one-stop shop.Responsibilities:• Code and lead RESTFul and GraphQL APIs for services and perks page functionalities.• Architected the solution with other teams in a technological heterogeneous environment that balanced performance, accessibility, security, reliability, feasibility, and usability • Resolved technical problems as they appear that reflect on the Enterprise level.• Demoed the application to the business partners.• Assisting in pre/canary/post development environments to product health check and performance.• Handling business escalations, and classifying new enhancements, requirements, and feedback. • Implemented NSA logging pipeline using AWS EKS, Fluent-bit, Kafka, Kafka-Connect, Logstash, AWS ELK, and OnPrem ELK.• Implemented ETL processes to extract, transform, and load data from POS DB, BPM DB, and WFM DB to staging PostgresSQL and InfluxDB using AWS-Glue, AWS-Lambda, and AWS-S3• Design and build various visualizations/dashboards in the Kibana, Grafana, Qlik, and Tableau for reporting, monitoring, and investigating trends/patterns in assisted channels.

Telesales or Insidesales is an assisted channel to make a sale by telecaller. Telesales rep uses a web application to place an order on behalf of a customer. Thousands of call center employees use this application across the globe. It consists of hundreds of functionalities. Chatstore is integrated with the digital channel to assist customers in the order submission.Responsibilities:• Designed and developed a web-based dashboard using ReactJs and Spring RESTFul to troubleshoot and monitor post-order activities.• Created various visualizations and dashboards for measuring KPIs and KRAs of the assisted channels applications.• Open and managed outage bridges for any critical prioritized business issue in the production.• Implemented a fall-back mechanism to reflow sales order fallouts and activation order fallouts • Used ServiceNow and Jira ticketing systems for regression and progression issues. • Work for Production planning, Enterprise releases, Deployment activities, Process controlling, Trouble tickets management, Monitoring dashboard, and Notification alert email, Network connectivity, application outage, logging data migration, processing, transformation, and repository.• Developed a GenAI chatbot for agents FAQ using AI/ML frameworks.• Interviewed and hired new technical resources. Tutored them and introduced them to the rest of the team.

Part of Production Control Team, ensure the application is running in the production system flawlessly and addressing end customer grievances on a priority basis if any reported, also provide reporting information to executives and leadership on-demand.Responsibilities:• Creating visualization, watcher, ML jobs and dashboard in Kibana for application monitoring such as incoming traffic, APIs response time, upstream/downstream failure, error anomalies, and error tracking.• Creating visualization and dashboard in NewRelic for overall system monitoring such Heap, CPU, Hogging Thread count, Inbound Transactions, External calls, APIs count & response time and errors.• Creating visualization and dashboard in Grafana for system, application, and reporting purpose.• Processes and Reports abandoned order, order fallouts, and order activations related information on demand.• Creating visualization, dashboard, triaging, troubleshooting, reassignment, and re-routing in ServiceNow for trouble tickets. • Work for Production planning, Enterprise releases, Deployment activities, Process controlling, Trouble tickets management, Monitoring dashboard, and Notification alert email, Network connectivity, application outage, logging data migration, processing, transformation and repository.• Writing code in python, groovy and painless for automation jobs using AI/ML frameworks.• Writing centralizes dashboard application using ReactJS as user interface and Spring Boot based Microservices as middleware, RDBMS/ NoSQL as data source, AWS S3/Lambda/AWS RedShift as data mining & repository.

ETR application is an integral part of all assisted channels which consists customer-related information to help reps to serve the customer's needs or concerns. It is also integrated with order path to complete the sale. Responsible for the design, development, and maintenance of the assisted front-end channels deployed in distributed OnPrem data centers.Responsibilities:• Worked as a Java Full Stack Developer in an Individual Contributor role for Verizon client as a contractor.• Worked in technology transformation project from BackboneJS, ATG e-Commerce to AngularJS/ReactJS, Spring Boot micro-services-oriented architecture under standard guidelines.• Writing front-end code using ReactJS 16.x & AngularJS 6.x and back end using Spring-Restful & ATG e-Commerce middleware, data cache using Redis NoSQL along with integration with VIP/DVS internal systems, responsive design supports multiple browsers and iPads• Describe and define project structure, code review, data caching, troubleshooting, DB queries, debugging, and fixing the production tickets.• Collaboration with multiple teams for requirement, API integration, and deployment in the ST/UAT and prod env.• Prepare and present sprint plans, technical presentations, and ongoing suggestions, identify customer requirements, analyze alternatives, and conduct product recommendations related to software, platform, and system configurations.

Application Development with Agile Methodology.Story Estimation, And followed by execution using TDD approach.• Agile Process of software Application development.• Individual Contributor Role.• TDD approach for module development• Design and Coding the Scheduled Stories.• Worked on RESTful and SOAP web services, JSON object.• Oracle Tool Primavera P6 integration with CPA, a causeway product• Technologies like Angular JS, Spring 4, Hibernate 4, JPA 2.1, MySQL 5.5, MS SQL Server 2012, NoSQL Couchbase, Kafka,

• Designing & Developing a Service Integration Platform (SIP)• Java Technologies like Core Java, XML, Spring, Hibernate• Scrum Master role• Integration and Customization of Open source tools like Wavemaker, jBPM, Birt• RDBMS are like MySQL, MS SQL Server & Oracle.• Evaluate Open Source tools and provide POC for a business use case.• Worked on REST and SOAP web services. And Also JSON Object Handling• Root cause analysis of complex issues,problem isolationand implementing the solution across different applications.• Mentor developers implement the architecturalvision across various projects.• Perform development in a Continuous Integration environmentwith focus on quality metrics to develop scalable andmaintainable systems.• Communicate with global teams and stakeholders and demofeatures,enhancements and solutions.

• Worked as Module Lead, owning 2 major modules Pricing & FIAdmin in Obopay Mobile Payment System.• Design & implementation few major use cases such as Fee for customer & merchant, Bulk Payment & Bulk Collection. • Core Technology part was Struts, Hibernate, EJB, JMS, Oracle, Selenium, WebLogic 9.2• Multi - Tenancy Support• Worked on SOAP web services, AJAX calls.

• Worked as a Technical Analyst on customization of Stellent(Oracle UCM), Core Media and Interwoven as java base technology.• Worked on Spring, iBatis, JiBX, JBoss4.2, Oracle, WebSphere• Worked for fortune 500 clients like Vodafone, Octopus, ComHem and Novell.• Use Case Design, Coding, Integration, Code Review, Bug fixing.• Worked as Scrum Master.• Worked as Track Lead.

I worked for Agile Software Enterprise which is acquired by Oracle in 2007. Join as trainee and promoted to Software Engineer. Here I worked for specially 2 modules PC (product collaboration) and PPM (product portfolio management), though company had 5 modules (PC, CRM, HCM, SCM and PPM) in their enterprise Suit. The major technologies used for development are Jdk 1.4 & 1.5, Xpedia web framework, Weblogic 6.0 and OC4j app server, and Oracle database.