Information Technology Help Desk Support
Current Maintained Windows Server 2012 - 2019 environments, including Active Directory, GPO, WSUS, and patching, ensuring system stability and security. Provided efficient support for Windows 10, Mac, Apple, and Android devices, addressing hardware, software, and network connectivity issues. Managed and maintained network infrastructure, including Wi-Fi, modems, and uplinks, ensuring reliable connectivity and resolving network-related problems. Leveraged Vmware exsi to deploy and manage virtual machines, optimizing resource utilization and meeting client needs. Possess a strong understanding of AzureAD, DNS & DHCP, Public Cloud Platform Azure, cybersecurity principles, and various Line of Business applications.Provided excellent customer support to clients, ensuring timely resolution of technical issues and inquiries.Demonstrated understanding of computer, network, and internet technologies to effectively troubleshoot and resolve issues.Conducted basic troubleshooting of Windows servers, Microsoft operating systems, PC software apps, and Office 365 applications.Utilized sound logical diagnostic abilities to identify root causes of problems and implement appropriate solutions.Assisted with networking tasks, including configuration and troubleshooting of routers, switches, and firewalls.Contributed to firewall administration tasks, ensuring the security and integrity of the network infrastructure.Collaborated with team members to optimize service delivery processes and enhance overall customer satisfaction.
