Niraj Kumar Prasad Email & Phone Number

Workforce Management (WFM) Specialist with 17 years of experience in the outsourcing industry. Proven ability to optimize team performance through:Strategic Planning & Scheduling: I excel at forecasting needs, creating efficient schedules, and ensuring the right people are in the right roles.Data-Driven Decision Making: I leverage strong analytical skills to identify trends and optimize resource allocation, controlling costs for maximum impact.Operational Efficiency Expert: I have a proven track record of streamlining processes and maximizing team output, consistently exceeding goals.WFM Solution Architect: My deep knowledge of WFM solutions allows me to implement tools and strategies that empower teams and deliver results.Highly motivated and thrive in fast-paced environments, fostering a collaborative approach to unlock the full potential of every team member.

Listed skills include Mis, People Management, Team Management, Bpo, and 19 others.

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  Assistant Vice President Wfm

  Genpact

  May 2024 - Present - Hyderabad, Telangana, India

  Global Command Center support for 3500+ FTEs globallyLeading WFM services - Capacity Planning, Scheduling, Realtime, Reporting for a team size 75+Strategic Partnership with client and stakeholders in process optimization and improving services to end customersWorking for a renowned technology clientCost optimization, utilization improvements, P&LSupport global projects, participating in important strategic decisions and RFPsRevenue assurance and support stakeholders in growth strategiesSkills: Workforce Domain | Capacity Planning | Client & Stakeholder Management | Problem Solving | Cost optimization, Financials Planning and P&L | Reporting and visualizations | WFM solution and RFPs

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  Vidyasagar University

  Accounts