Niraj Shrestha Email & Phone Number

Kathmandu, Np

Kathmandu, Np

Kathmandu, Bāgmatī, Nepal

Kathmandu, Bāgmatī, Nepal

• Developed and mentored team members to establish positive customer relationships and encourage repeat business, resulting in a 20% improvement in customer retention rates.• Strategized and executed customer retention activities, resulting in enhanced customer satisfaction and a 15% reduction in churn rates.• Strategized and executed lead conversion activities, driving a 15% increase in business growth.• Guided, trained, and recruited team members to enhance their negotiation… Show more • Developed and mentored team members to establish positive customer relationships and encourage repeat business, resulting in a 20% improvement in customer retention rates.• Strategized and executed customer retention activities, resulting in enhanced customer satisfaction and a 15% reduction in churn rates.• Strategized and executed lead conversion activities, driving a 15% increase in business growth.• Guided, trained, and recruited team members to enhance their negotiation skills, resulting in fair and mutually beneficial conclusions for both the business and customers.• Consistently met and exceeded targets for customer retention and conversion, while effectively managing service terminations, refunds, and follow-ups.• Measured key performance metrics related to churn and retention efforts, continuously improving strategies and tactics to maintain and increase customer satisfaction.• Oversaw the recruitment, training, and development of call center personnel, maintaining high-quality customer service and achieving a 95% customer satisfaction rating. Show less

Kathmandu, Bāgmatī, Nepal

• Efficiently handled escalated customer queries and complaints, consistently achieving satisfactory resolutions and maintaining high customer satisfaction.• Collaborated with cross-functional teams, including sales, marketing, product, and revenue, to drive sales promotion activities and identify upsell and cross-sell opportunities, contributing to a 10% increase in revenue.• Monitored and analyzed customer behavior and feedback, leading to the identification of areas for improvement… Show more • Efficiently handled escalated customer queries and complaints, consistently achieving satisfactory resolutions and maintaining high customer satisfaction.• Collaborated with cross-functional teams, including sales, marketing, product, and revenue, to drive sales promotion activities and identify upsell and cross-sell opportunities, contributing to a 10% increase in revenue.• Monitored and analyzed customer behavior and feedback, leading to the identification of areas for improvement and the development of new customer retention techniques.• Monitored and tracked call center metrics, quality, and customer experience to ensure operational efficiency and effective customer support.• Provided quality assurance to ensure the smooth and efficient operation of customer experience processes, resulting in a streamlined and customer-centric operation. Show less

Kathmandu, Bāgmatī, Nepal

• Co-ordinated sales calls and business leads• Verified payment from different online gateway and channels• Took closer look at user accounts for its activation and user experience • Implemented marketing events and information's strategies • Maintained sales records and update database• Assisted sub con during the reconciliation process• Worked with shareholders to simplify business processes and coordinate strategies• Updated information to customers about the… Show more • Co-ordinated sales calls and business leads• Verified payment from different online gateway and channels• Took closer look at user accounts for its activation and user experience • Implemented marketing events and information's strategies • Maintained sales records and update database• Assisted sub con during the reconciliation process• Worked with shareholders to simplify business processes and coordinate strategies• Updated information to customers about the business model and services.• Oversaw issue and monitor subcontractor agreements• Reviewed industry legislation and after effects on market • Oversaw payment and activation of clients services. Show less

Thapathali, Kathmandu

• Acted as main point of contact for the customers and handle queries quickly and effectively, and provide brilliant customer service.• Responsible for the quality interaction ensuring the best possible customer service experience and positive impact on the customer retention.• Ensured that the organization achieves the best possible customer satisfaction and loyalty, and making sure customer gets the best experience from the services.• Recording each call by accurately documenting… Show more • Acted as main point of contact for the customers and handle queries quickly and effectively, and provide brilliant customer service.• Responsible for the quality interaction ensuring the best possible customer service experience and positive impact on the customer retention.• Ensured that the organization achieves the best possible customer satisfaction and loyalty, and making sure customer gets the best experience from the services.• Recording each call by accurately documenting status and comments in the appropriate database or platform.• Utilized mechanized systems to initiate and handle customer requests • Made recommendations according to customer’s needs on features, accessories, upgrades and rate plans.• Meeting the Quality Assurance Requirements and other KPI’s. Show less

Bansbari, Kathmandu

• Overseen the company revenue as per the monthly bills delivered to clients. • Produced and analyzed financial reports of market due and profit projections• Determining ways to improve revenue collection performance• Ensured that the organizations meet all applicable budget target and revenue collection from the defaulter clients• Arranged frequent meeting with HR department heads to help with better service and collect feedback on performance.• Offered ways to increase… Show more • Overseen the company revenue as per the monthly bills delivered to clients. • Produced and analyzed financial reports of market due and profit projections• Determining ways to improve revenue collection performance• Ensured that the organizations meet all applicable budget target and revenue collection from the defaulter clients• Arranged frequent meeting with HR department heads to help with better service and collect feedback on performance.• Offered ways to increase revenue collection contract extension.• Also examined if the contract regulation and payments are updated.• Reporting to the finance and accounts head about outstanding TDS and reconciled bank statements. Show less

Basundhara , Kathmandu

• Effectively handled all communication with patient coordination, schedule follow-up visits and answer calls/books appointments as necessary.• Update hospital income records by sending and receiving bank checks and documenting all relevant transactions• Assisted in the development and enforcement of stringent credit policies, routinely calling patients who have been extended credit and have not settled debts• Handled all payments to suppliers and accurately enter daily payment… Show more • Effectively handled all communication with patient coordination, schedule follow-up visits and answer calls/books appointments as necessary.• Update hospital income records by sending and receiving bank checks and documenting all relevant transactions• Assisted in the development and enforcement of stringent credit policies, routinely calling patients who have been extended credit and have not settled debts• Handled all payments to suppliers and accurately enter daily payment activities (credit, insurance, cash, check, payment for previous visit) into software management system• Transferrred income activities to QuickBooks system on a daily basis• Creating daily, weekly, and monthly reports from hospital financial data• Managed daily schedule for physicians; book reasonable number of appointments (mix between well and sick), determinate optimal visit length per patient.• Prepared files for doctor visits; manage optimal order of patient visits based on emergency walk-ins, latecomers and regularly scheduled appointments• Managed patient visits within clinic: assist with subsequent scheduling, directions to triage and doctors’ rooms, complaints, etc.• Contacting patients by phone for scheduling reminders and for feedback on cancelled appointments• Arranged patient transfers and discharges from the hospital Show less