Supported Independent Living Analyst
Newcastle, New South Wales, Australia
• Assistance with the onboarding process of new SIL customers, including the financial component of the SIL quote.• Weekly processing of SIL claims for customers (1500+)• Effective and timely reviewing of SIL quotes and related queries with provision of feedback to operations where required• Effective and timely billing and prompt addressing of errors and issues, and ensuring revenue completeness• Accurate and responsive billing processes; end to end responsibility for billing, including onboarding customers, reviewing Service Agreements, creation of service bookings and cash collections.• Monitoring and reporting on NDIS allocations for SIL funding ensuring reconciliation and prompt follow up of variances• Assist with all aspects of billing including: Creating Service Bookings using the NDIS Portal, Timely processing of ROC's and following up on unbilled customers.• Effectively communicate and maintain relationships with the NDIA and internal customers• Work with the newly implemented systems of RITEQ, SCOUT and CareLink and explore their full capacities and interactions with other work processes incl. UAT for Project SPARK• Empower the Support Services Team to:o Create clear and correct Service Agreements with their customers o Understand the financial side of the agreement to ensure smooth processing o Negotiate services to be provided and their priceso Create quotes for customers when requiredo Calculation and reconciliation of monthly accrual for Supported Independent Living (SIL) Services.• Keep NDIA customer listing up-to-date• Keep ROC database up-to-date and follow up and correct errors• Manage historical errors to keep to them to an acceptable level• Weekly billing of Self-Managed and Plan-Managed customers• Look at ways to improve billing, both NDIA and ad hoc billing• Be the key contact for billing issues.