Niraj Prakash Email & Phone Number

Citizens Financial Group offers a broad range of retail and commercial banking products and financial and wealth services to more than five million individuals, small businesses, mid-market companies, large corporations, and institutions. The wealth business operates with 1,000 branches. The company boasts $183 billion in assets, and over $147 billion in deposits.Role Summary: As an architect, rolled out an application built on Financial Service Cloud package for wealth advisors across 1000+ branches nationwide. Application encompasses real-time and batch integration for financial data and transaction across multiple sources and applications like Smart Lead, Money Guide Pro, Morning Star, Skience, Envestnet, SigFig , NFS , SailPoint, Data Lake and MDM. *Key Skills*: Application architecture, Object (Data) Modelling, Integration design and development, Apex, Triggers, Rest API *Highlights*: • Architected majority of business process from Lead to Client Acquisition and Client Servicing area; and integrations for access to data from financial institutions by Advisors.• Developed multiple Rest API service callouts, e.g. USPS Address Standardization API for standardizing millions of Client Address records, Files Integration with compliant servers within intranet.• Currently building an Experience Cloud (Community) for wealth clients to interface with the wealth and financial advisors. Implementing Lightning Scheduler for Territory Management and virtual meetings.

Jasper, In, Us

As Saleforce Architect(FTE), I’ve been instrumental in full life-cycle implementation of Community Cloud application, setting up of Salesforce CoE, conducted discovery for 'Salesforce Field Service' implementation, developed and mentored teams and supported a Service Cloud application.• Supported a Service Cloud application across 50+ Brands for Service Request via Fax, email and web. • B2B eCommerce for Highly Configurable Products: Architected the new Salesforce Customer Community Cloud application. With this application, external customers have an ability to configure and submit online quotes. - Complex modelling for a highly configurable products with millions of configuration options across SKUs. - Heavy integration with backend ERP: Application relies on 25+ Rest API based integration for real-time data exchange with Friedman ERP during the quoting process.• Set up a Salesforce CoE model with lean teams. • Conducted a discovery for Field Service Implementation in Builder Channel Business.

Minneapolis, Minnesota, Us

- CPS Insurance, LA : Integration with Mainframe systems for Salesforce Sales Cloud. - AAMC, DC (Non Profit) : Application architecture and design for Communities implementation.

PROJECT: Reimbursement and Access Hub, Business Unit: - Pharmacy Solutions.SUMMARY: Requirements and design for Salesforce Health Cloud and Service Cloud implementation in Pharmacy Solutions, Abbvie.DESCRIPTION: For this client, I completed requirements and design for a brand-new Salesforce Health Cloud and Service Cloud application for intake of patients for their pharmacy needs. The role entails converting business requirements into architectural blueprint and conceptual design, based on the architecture standards and salesforce best-practices. In the current state, the client uses a 20 years old .NET application named ScriptMed for their Pharmacy Solutions business for dispensing ‘Humira’, the flagship product of Abbvie. This service center is manned by 130 call center reps (agents, pharmacists). To replace the current application, I completed a fit-gap analysis to map the existing business processes against offerings in Service Cloud and Health Cloud of Salesforce.com. I also designed the new application which includes multiple intake channels via Salesforce Omni-Channel, Salesforce Knowledge, Social Customer Service, Patient Master Data management, Lightning-enabled automation of the business processes and multiple integrations via Tibco with internal and external applications including Opus Health, MedPro, MediSpan, Nuclear Pharma, Epsilon, Avaya, Open CTI, eRx, Remy Health, UBC, zPaper (for fax) and the internal data warehouses. This project may result in retirement of ScriptMed (existing CRM) and HCPro (self-service portal for Health Care Professionals).KEY BUSINESS PROCESSES: - Patient Intake, Rx and patient referrals from health care professionals, Insurance verification and Benefit verification, drug dispensing, Rx forwarding, HIPAA consent and release, Patient master, Master data for Drug, Diagnosis, Dosing and Allergy Master.

Chicago, Il, Us

PROJECT: - Multiple projects across sales and service processesSUMMARY: - Hands on designing and delivering solutions to Sales Solutions team for Group Market. KEY BUSINESS PROCESSES: - Underwriting, Campaigns to Opportunity, Opportunity to Quote (Underwriting), Account Management, Account-Products (Sold products), Product Master Data, Contract Management, Integration with Anaplan and Tableau using Informatica Cloud.DESCRIPTION• Delivered ‘Strategic Account Planning’ and ‘Account Stickiness’ functionality for the Account Management process. Implemented a Lightning Pilot.• Optimized the ‘Campaigns to Opportunity’ process for the Inbound Leads generated through campaigns by leveraging integration of Journeys in ExactTarget.com with Salesforce.com and customized the standard Lead Conversion process. • Automated ‘Opportunity to Quote’ (Underwriting process) using approvals, workflows, case assignments and integration of Salesforce with homegrown Underwriting application – ‘Heron’ through REST API / Restful webservices via DataPower and MuleSoft. • Integrated SFDC with Mainframe for receiving Account-Products (Sold products) data asynchronously. • Designed batch jobs in Salesforce to create Product Master Data. Product data is a complex combination of data from multiple tables in Mainframe. • Streamlined Account Cancellation and Reconciliation process for Small and Large Group accounts via workflow, approvals and Integration. • Implemented BI using Anaplan and Tableau via Integration of Salesforce with Anaplan application. • Analyzed data duplication issues in Producer data feed / integration (with Siebel SFA). • Analyzed SFDC data feed to Teradata (for Tableau reports)• Facilitated campaign management (journeys) using Marketing Cloud - ExactTraget.com application • Owned Informatica Cloud Integration toolset as for 150+ integrations with various applications

Cork, Ireland, Ie

• Implemented Salesforce.com Sales cloud for global; multi-lingual, multi-currency, and retired Siebel and SAP BO and integrated with Order-to-Cash applications for Commercial Operations teams for OE and Aftermarket channels.• Implemented and supported Salesforce.com Customer Community for multiple global regions - delivered Apex Classes, Apex Triggers, Apex Schedulable Jobs and Apex Controllers, Web Services, Workflows, Approval and Process Builder solutions. • Architected Mexico Contact Center (Service Cloud) application • Implemented AppExchange products – ‘SAVO Smart Content’ for serving desired marketing documents to Sales users; ‘Target Account Selling – TAS Dealmaker’, Up2Go and DSG Playbooks for Account Management. • Single handedly deployed cloud-based Business Intelligence Solutions – Birst and Wave Analytics• Deployed Single Sign On for Salesforce.com by integrating with CA SiteMinder.• Implemented Akamai CDN for web caching / performance optimization of Sales Cloud application.• Participated in beta release of SharePoint connector.• Led 40+ complex integration of Salesforce.com with regional ERP applications – SAP ECC (EMEA), Vendavo pricing application (EMEA), MFG Pro / QAD (Mexico, China), Virtual Branch (Mexico), SAP BW, HFM (Global), SQL Server DB (Mexico), SharePoint, MS Outlook and CA SiteMinder for SSO; led massive deployment of Chatter desktop.• Led performance testing of Customer Communities application using HP LoadRunner.• Implemented Customer Master data, Customer Hierarchies and Global KPI integration for all regions (NA, EMEA, APAC, China, Latin America) using Informatica Cloud MDM and later migrated to SAP MDM.• Implemented CRM Strategy and Global CRM road-map, endeavor for driving usage, Change Management, Release Management and Application governance.• Implemented and supported Global Siebel CRM application – multi-lingual, multi-currency; single-handedly upgraded from Siebel 7 to Siebel 8.

Pune, Maharashtra, In

Pune, Maharashtra, In

Managed multiple Siebel projects for GE Healthcare, Milwaukee , Wisconsin

Princeton, New Jersey, Us

Rockville, Maryland, Us

Mba, Business Administration And Management, General

Bachelor Of Science - Bs