Dell Technologies Channel/Partner sales operations. GTM (Go-To-Market) strategy, sales analytics, bi-annual account planning, cross team collaborations.

Tutored over 200 students on Spanish language aged between 14 and 62. Anthropology comes natural to me since I was brought up by my parents in a transferrable job. Cross cultural subtilities and respect for other languages is what drives me in this space.The uniqueness that I bring in Spanish tutoring is that I have exposure to a global Spanish world. Also, have travelled to and lived in 12 Spanish speaking countries including Spain and 11 other Latin American countries like Mexico… Show more Tutored over 200 students on Spanish language aged between 14 and 62. Anthropology comes natural to me since I was brought up by my parents in a transferrable job. Cross cultural subtilities and respect for other languages is what drives me in this space.The uniqueness that I bring in Spanish tutoring is that I have exposure to a global Spanish world. Also, have travelled to and lived in 12 Spanish speaking countries including Spain and 11 other Latin American countries like Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Chile, Bolivia, Argentina, Uruguay. My stay in Spain was in Madrid for 2 years but I was keen and explored ~20 different cities, from all directions, like Toledo, Avila, Bilbao, San Sebastien, Valladolid, Salamanca, Pamplona, San Fermin, Barcelona, Valencia, Alicante, Cartagena, Malaga, Sevilla, Zaragoza, Granada, Cordoba, Murcia.I also lived in Brazil for 6 months and learnt to speak Portuguese. Show less

In the year 2017, I decided to go for a unique lifetime experience and travelled a list of countries in the Americas' continents. The purpose of this journey was to explore the world. The journey began from Canada all the way till Brazil. I visited Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Bolivia, Chile, Argentina, Uruguay and Brazil. Explored multiple cities and villages in each country from various standpoints like culture, language, economy, history and… Show more In the year 2017, I decided to go for a unique lifetime experience and travelled a list of countries in the Americas' continents. The purpose of this journey was to explore the world. The journey began from Canada all the way till Brazil. I visited Mexico, Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Bolivia, Chile, Argentina, Uruguay and Brazil. Explored multiple cities and villages in each country from various standpoints like culture, language, economy, history and business opportunities. Made lifelong friends and to be fair it was a dream come true. Central America and South America were particularly in my bucket list as I already spoke fluent Spanish since my stay in Spain earlier. Now I speak Portuguese as well, thanks to Brazil. This journey overall was a rather soul-searching one. While traveling, worked as a freelancer for an emoji app company (Expresso) wherein I developed the entire content for them in Spanish. Worked as a sales representative in a Nissan car dealership in Calgary. Show less

Joined ICT Academy to contribute to the skill enhancement vision of Government of India.Dedicated to develop skillset of people at the grass root level. As a senior relationship manager, my roles and responsibilities include (not limited to) using and staying in touch with the latest technology in the market, developing and maintaining new relationships with central and state government ministries, autonomous institutions and apex bodies in the northern India region. Following… Show more Joined ICT Academy to contribute to the skill enhancement vision of Government of India.Dedicated to develop skillset of people at the grass root level. As a senior relationship manager, my roles and responsibilities include (not limited to) using and staying in touch with the latest technology in the market, developing and maintaining new relationships with central and state government ministries, autonomous institutions and apex bodies in the northern India region. Following the skill development vision of Government of India, under various schemes like PMKVY (Pradhan Mantri Kaushal Vikas Yojna) and Skill Sathi, initiating and implementing projects to develop the employability skill of the underprivileged.Our flagship project was to train and provide jobs to 17,000 students in remote terrains of North Eastern region. Show less

Key Responsibilities:• Coordinated with various support.dell.com based teams and program managers assisting them on applications within the support domain like Revenue, Diagnostics, Service Request, Service by Symptoms, Contact-us as business partners in identifying online customer journey based bottlenecks with recommendations to overcome them• Conceptualized various methodologies resulting into inter correlation between various support.dell.com related metrics like TTI (Time to… Show more Key Responsibilities:• Coordinated with various support.dell.com based teams and program managers assisting them on applications within the support domain like Revenue, Diagnostics, Service Request, Service by Symptoms, Contact-us as business partners in identifying online customer journey based bottlenecks with recommendations to overcome them• Conceptualized various methodologies resulting into inter correlation between various support.dell.com related metrics like TTI (Time to Interact), Time spent on page to improve CSAT score in US and Canada.• Delivered key projects like Dell-EMC post-merger performance tracking mechanism, Key drivers dip in performance detailed aftermath. • Consulted with business partners providing key insights on optimizing SFR (System Failure Rate) performance of specific regions, lines of business, SKUs and most widely used applications.Leading Project Teams:• Trained and mentored a team of 4 new campus hires in order to ramp them up to support the business partners on support related ad-hoc analyses. • Led a team of 2 to implement the performance tracking mechanisms of support.dell.com application SRO (Service Request Online). • Project lead for the Oracle based knowledge base of the database of articles used in support.dell.com for both external and internal users. The utility of the articles improved by 14% after the recommendations. Show less

Achievements - 1) Made a business impact of $6m and $9.1m in Dell commercial through two different projects. 2) Published a whitepaper on Dell's strategy of the migration from customization of products for the premier customers. a) Paper accepted and invited to present in IIM Bangalore & IISc Bangalore and SP Jain institute of Management, Mumbai. b) Paper selected as one of the only 8 white papers published in Dell's annual analytics magazine… Show more Achievements - 1) Made a business impact of $6m and $9.1m in Dell commercial through two different projects. 2) Published a whitepaper on Dell's strategy of the migration from customization of products for the premier customers. a) Paper accepted and invited to present in IIM Bangalore & IISc Bangalore and SP Jain institute of Management, Mumbai. b) Paper selected as one of the only 8 white papers published in Dell's annual analytics magazine "Thinkubate"3) Awards a) Bronze award by partners in Q1 FY2014 b) On-the-spot award by partners in Q1 FY20154) Represented Dell and presented the project "Page Simplification" in DAC (Digital Analytics Community). DAC is a community of analytics companies based out of Bangalore, India.5) Successfully drove the "Buddy program 2015" in Dell Global Analytics which is meant to facilitate the joining process of new campus hires. The program consists more of business and job profile oriented queries which new joiners have months before their actual date of joining. Certifications:-1) Search Certified - Search Engine (Certificate attached)1) SMaC - Social Media and Community Professional (Certificate attached)Tools in use - Omniture - Adobe Site Catalyst (Reports and Analytics), Adobe Data Workbench (Insights), Adobe Discover (Ad-hoc analysis), SAS (Statistical Analysis System) programming language (Predictive and forecasting analysis), TeaLeaf (Individual online session analysis), Statsoft Statistica, Tableau Software, Toad BI, SQL, VBJob Description -Analyse the performance of www.dell.com with the B2B premier account holder activities and provide e-commerce solutions and recommendations for worldwide markets. Show less

• Travel agency marketing programmes and campaigns to complement studies in Internal Management (with a major in marketing). • Developed the ability and attitude which support the personal level of maturity required for an Executive/Specialist role in a B2B marketing and/or knowledge management environment. • Executed the new processes of creation & analysis of airline booking reports with the in depth analysis of the performance and budget comparison of Amadeus in… Show more • Travel agency marketing programmes and campaigns to complement studies in Internal Management (with a major in marketing). • Developed the ability and attitude which support the personal level of maturity required for an Executive/Specialist role in a B2B marketing and/or knowledge management environment. • Executed the new processes of creation & analysis of airline booking reports with the in depth analysis of the performance and budget comparison of Amadeus in various KPIs( Key Performance Indicators) in segments like Region, market, type of carrier, type of booking, TMCs (Travel Management Companies) in order to determine the required target audience for adoption. • Marketing programme measurement (ROI) - Measurement of the performance of the elements of the campaigns like Web banner, demos, documents, quick cards etc in the post-launch stage through the tool Omniture (Adobe site catalyst) in the both old and new amadeus.com • Knowledge sharing of NRT deliverables to the relevant stakeholders. Management of all the knowledge sharing items like reports, documents, PPTs, quick cards, videos, banners using sharepoint.• Travel agency lead management from all the regions like NORAM, LATAM, WE, NECSE, MEA, APAC and China. The leads were taken care of from both old and new Amadeus.com. • Implementing a tool to facilitate hypothesis-based solution selling known as Online Sales Tool in the markets of North America, France and South Africa.• Creation of NRT monthly newsletter and preparation of newsletter measurement reports• Tools learnt - Omniture, Ingenuix, Fatwire, OST(Online Sales Tool), SilverPop, Sharepoint, Winapproach, Allstats, MS Excel. Show less

Worked on 2 projects :Project 1 - Developed relelvant modules and enhanced the Mainframes (NATURAL/ADABAS) based system called COSMIC which comes under the segment of WSS(Worldwide Security Services) of J.P Morgan ChaseProject 2 - Worked on the production support of the system COSMIC where in I was responsible for the running of the system and fix errors and problems in the jobs which executed various tasks continuously.