Niraj Singh Email & Phone Number

Navi Mumbai, Maharashtra, India

- Implemented antivirus solutions and regular system updates, improving overall system security by 30%.- Worked with Windows 10 & 11, and Active Directory to maintain user accounts and security permissions for 900+ users.- Configured Windows systems via WDS, managing domain integration for 150+ systems, reducing setup times by 30%.- Supported C-Level executives and board members for critical system issues, achieving a 98% resolution rate.- Utilized SCCM for system imaging, patch deployment, and device management, reducing troubleshooting time by 25%.- Provided remote support for corporate offices, resolving technical issues for off-site employees using VPN and remote tools.- Assisted in setting up and managing hybrid/virtual meetings, ensuring smooth audio and video operations for corporate events.- Managed mobile device setup and administration, improving mobile workforce efficiency by 15%.- Collaborated with the security team to mitigate incidents involving VPN access and MFA, improving access security by 10%.- Documented all security incidents and responses, improving compliance documentation by 100%.- Managed user access control, including Active Directory and local user accounts, reducing unauthorized access by 15%.- Follow up on customer queries in a timely manner, maintaining a 95% adherence to SLA timeframes.- Coordinated with vendors and subcontractors, managing IT equipment procurement with 100% compliance to budgets.- Participated in team discussions, sharing successes and strategies that improved ticket response times by 23%.- Provide on-call weekend support for urgent client tickets, achieving 100% response compliance with escalation standards.- Assist in training new team members in best practices for troubleshooting, resulting in a 30% reduction in onboarding time.- Remain flexible with shift schedules, adapting to changing business needs with minimal disruption to service levels.

Hyderabad, Telangana, India

- Assisted clients with networking issues, configuring VPCs, subnets, and VPN connections.- Resolved complex issues involving MS Office 365, SharePoint, Teams, and other enterprise software applications.- Provided troubleshooting for mobile devices (iOS, Android) and laptops, reducing device downtime by 30%.- Collaborated with the IT team to test new applications, reducing post-deployment issues by 40%.- Supported executive staff with immediate technical needs, ensuring critical business operations remain uninterrupted.- Provided remote assistance to users via phone, chat, and email, troubleshooting software and hardware issues.- Collaborated with the network team to resolve complex connectivity problems, reducing ticket escalations by 15%.- Managed Linux systems using the CLI, improving system performance by 20% through optimized configurations - Managed SLAs and consistently exceeded response time targets, achieving 100% SLA adherence.- Assisted in onboarding new employees, configuring systems and user accounts within 48 hours of start date.- Contributed to the improvement of internal knowledge base articles, reducing ticket handling time by 10%.- Troubleshoot and resolved Active Directory user access issues with a 98% success rate on first contact.- Participated in weekend on-call shifts, ensuring urgent issues were addressed within a 1-hour response window.- Implemented process improvements that reduced ticket backlog by 25%, increasing team productivity.- Worked closely with internal teams to implement technological upgrades, improving performance, and user satisfaction by 20%- Ensured compliance with IT security protocols and best practices, safeguarding company data integrity.

Mumbai, Maharashtra, India

- Performed network traffic analysis using Wireshark and Network Miner, optimizing bandwidth utilization by 20%.- Monitored network performance using tools like SolarWinds and Nagios, achieving 99.9% uptime.- Administered network configurations and system setups, reducing downtime by 20% during critical projects.- Configured and maintained network devices such as routers, switches, and firewalls to ensure optimal performance and security- Developed automated scripts to streamline routine tasks, cutting system configuration time by 30%.- Resolved network-related issues, including IP conflicts and slow connectivity, improving network performance by 15%.- Trained and mentored junior IT staff, leading to a 20% improvement in overall team efficiency and response times.

Wireless Networking & Cyber Security

Bachelor'S Degree, Electronics And Telecommunications