Nirakar Manthri Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Key Responsibilities:Responsibilities
• Managed Go-live and training requirements from Sales, Purchasing and Warehouse departments.
• Planned training schedules.
• Identified gaps in existing processes, documentation and provide custom solutions.
• Planned, designed and documented training material for various departments.
• Scheduled and coordinated delivery of end user training.

Sydney, Chatswood

• As a project manager/ coordinator I was responsible for project pre-planning phase, planning phase, resource management, project status update to the stakeholders, creating high level tasks, scheduling weekly meetings.
• Coordinated project schedules, managed project meetings, and identified and resolved technical… Show more As a project manager/ coordinator I was responsible for project pre-planning phase, planning phase, resource.
• Coordinated project schedules, managed project meetings, and identified and resolved technical problems.
• Identified and analyzed systems requirements and understand project scope.
• Coordinated project activities and ensured all project phases were documented.
• Experienced working with integration teams.

Hyderabad

• During my tenure, I played roles of Sr. Product support engineer resolving the technical issues and subsequently moved on to take up the role as the project coordinator working with project managers.Key Responsibilities:
• Maintained and monitored project plans, project schedules, work hours, budgets and expenditures.
• Organized, attended and participated in stakeholder meetings.
• Documented and followed up on important actions and decisions from meetings.
• Prepared… Show more During my tenure, I played roles of Sr. Product support engineer resolving the technical issues and subsequently moved on to take up the role as the project coordinator working with project.
• Prepared necessary presentation materials for meetings.

Hyderabad, Telangana, India

• Key Responsibilities:
• Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to at least 15 new support tickets everyday along with follow up tickets from end users and patiently walked individuals through basic troubleshooting… Show more Key Responsibilities:
• Responded to at least 15 new support tickets everyday along with follow up tickets from end users and patiently walked individuals through basic troubleshooting tasks. Show less

Hyderabad, Telangana, India

• Key Responsibilities:
• Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
• Provided assistance to customers through Live Chat Support regarding DSL and wireless Internet connection and other browsing issues.
• Prepared reports to escalate issues to engineering department.
• Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.