Operational Team Lead
• Oversee the workflow processes to effectively prioritize and manage efficiencies within your team.• Act as a liaison between the Pharmacy Operations Management Team and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients.• Organize and manage the workloads and priorities of the team.• Provide effective leadership and regular coaching to team members to maximize productivity and their development and to keep them informed on current and new processes.• Regularly meet with the Pharmacy Management Team as required to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations.• Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated, including onboarding of new hires, goal setting, and regular feedback.• Collaborate with the Pharmacy Operations Management Team in setting the performance goals for the operation• Ensure proper daily staffing levels to optimize the performance of the operation and the staff.• Ensure proper receipt, storage maintenance, and security of pharmaceuticals and other inventory, and company property• Plan and implement the training of new hires• Ensure effective integration of new team members into the organization• Ensure the effective completion of all tasks within the operation• Ensure employee compliance with guidelines and standards for the operation• Support the production team to ensure prescriptions are produced with 100% accuracy and that delivery timelines are met for all stores• Follow best practices during ordering, receiving, and inventory management.• Monitor the team’s error rate and follow up as required to minimize any repeat occurrences.