Nirali Doshi Email & Phone Number

Tamil Nadu, India

Bengaluru, Karnataka, India

• Leading a team of 14 program managers for effective operation and delivery of online programs impacting 5000+ learners.
• Enabling curriculum development, faculty coordination, and quality assurance.
• Development of a comprehensive training plan for newly onboarded program managers.
• Manpower planning, recruitment, onboarding and training for the International Operations team.

Bengaluru, Karnataka, India

• Collaborated with the Analytics team to build on automation projects with a program operations lens to increase program managers productivity leading to 25% increase in span of program manager.
• Led a team of 8 program managers and streamlined weekly operating rhythm to ensure efficiency.
• Partnered with subject matter experts to drive product improvements, improving learner experience.

• Served as the primary contact for 250+ top executives across the globe, delivering timely support and personalized experience.
• Maintaining an average rating of 4.7+ for every mentored led session by working closely with industry experts.
• Achieved 30%+ testimonials and referrals, and a consistent score of 50+ NPS from all cohorts managed.

• Developing a tracker to analyze and capture learner’s engagement leading to controlling leakage.
• Consistent learner support with turnaround time of less than 3 hours.
• Managed and monitored learner’s performance for 400+ learners on 7 engagement metrics (attendance, scores, payments, feedback, interaction with content, submissions, NPS).

Bangalore

• Customized training module developed and execution in alignment with client-specific needs and objectives.
• Strategically leveraged LinkedIn and email marketing to generate a database of 2000+ leads.

Bengaluru, Karnataka, India

• Collaborated with the Global HR Head to identify organization-wide training needs and led the planning and execution of training sessions for all employees.
• Designed comprehensive training modules on performance management and targeted interviewing techniques.

Coimbatore, Tamil Nadu, India

• Assisted in the recruitment, onboarding, and payroll processes for 150+ employees and interns.
• Successfully organized and coordinated employee engagement activities, including cultural events

Coimbatore, Tamil Nadu, India

• Designed a recruitment screening tracker for 150+ resumes, streamlining the candidate selection process.
• Conducted a research project evaluating employee engagement following a 2-day engagement program, providing valuable insights and recommendations.Project: ‘Impact of Employee Engagement Activities on Job Satisfaction.

Role: Data collection and validation for 7 cities.

Master Of Business Administration - Mba, Human Resources Management And Services, 8.79/10

Core - Saathi, Student Wellness Cell (2020-21) Member of the Alumni Committee of DoMS. Organizer, DoMSComing, Chennai Alumni Meet, March.

Msc Psychology, Human Resource Development And Management, 8.8/10

Dissertation Completed on 'Performance Feedback and Productivity - Comparative study between Generation X and Millennial Employees'..

Triple Majors In Psychology, Sociology And Economics, 8.74/10

- Project Undertaken on 'Women and Cigarette Smoking.' - Certificate Courses Completed in Job Skills Training, Peace and Conflict Studies.