Nirali Gohil Email & Phone Number

Vadodara, Gujarat, India

• Provided exceptional customer service to a diverse clientele, ensuring high levels of customer satisfaction and retention.• Managed a high volume of incoming calls, emails, and live chats, addressing customer inquiries, resolving issues, and providing product/service information promptly and accurately.• Developed a deep understanding of products/services, policies, and procedures, allowing for effective troubleshooting and problem-solving to meet customer needs.• Demonstrated strong communication skills in both English and [local language(s)], effectively communicating complex information in a clear and concise manner. • Received multiple commendations from customers and team members for delivering exceptional service and going above and beyond to resolve customer concerns.• Participated in ongoing professional development and training programs to stay up-to-date with industry trends, product/service updates, and customer service techniques.

Vadodara, Gujarat, India

• Efficiently managed front desk operations, providing excellent customer service to patients, visitors, and staff.• Welcomed and registered patients, ensuring accurate and up-to-date demographic and insurance information.• Scheduled appointments, coordinated with healthcare professionals, and optimized appointment book to maximize clinic efficiency. • Responded to telephone inquiries, screened calls, and promptly directed them to the appropriate department or individual.• Handled patient queries and concerns in a professional and empathetic manner, resolving issues and ensuring patient satisfaction.• Maintained inventory of office supplies, placing orders promptly to ensure smooth clinic operations.• Managed patient records, including maintaining confidentiality and adhering to data protection policies.

Vadodara, Gujarat, India

• Efficiently managed daily administrative tasks, including answering phone calls, responding to emails, and organizing appointments, resulting in improved office efficiency and streamlined operations.• Demonstrated exceptional organizational skills by maintaining accurate and up-to-date records, files, and databases, ensuring easy retrieval of information for quick reference and decision-making.• Assisted in coordinating and scheduling meetings, conferences, and travel arrangements for senior executives, effectively managing calendars and optimizing their time management.• Acted as a liaison between the office and external stakeholders, including clients, vendors, and service providers, ensuring professional and courteous communication at all times.• Demonstrated strong interpersonal skills by providing exceptional customer service to clients and visitors, addressing inquiries, and resolving issues in a timely and efficient manner.