Nirali Rao Email & Phone Number

Sydney, New South Wales, Australia

• Managing Scope: Understand the overall scope of an incident and identify any increases or decreases is scope that would lead to requirement changes. Ensuring there is clarity of the scope and requirements of the team.
• Requirement’s analysis: Elicit, prioritise, validate, manage, and communicate business requirements throughout the incident remediation lifecycle.
• Solution validation: Review and validate solution specifications against business requirements. Evaluate implemented solutions against operational acceptance criteria. Review the documentation for consistency and.
• Testing support: Collaborate with testers to ensure full understanding of business requirements, comprehensive, risk-based test coverage, and prompt defect resolution.
• Execution: Support the execution of the remediation plan including payments and communications.
• Business assurance: Ensure all work undertaken is discoverable by internal and external parties. Work with incident owners to assess and resolve risk incidents. Collaborate with project management to identify and.

Sydney, New South Wales, Australia

• Monitor pipeline of JUNO Incidents to identify potential incidents that require BB Remediation Program assistance.
• Provide advice on the completion of Customer Remediation object fields within JUNO.
• Monitor the quality of Customer Remediation object completion.
• Manage the “front door” on Incidents proposed for transfer into the Business Remediation program. This will include assessment of Remediation “Sequencing” relative to existing customer remediation in the pipeline and.
• Support Product Management teams in their drafting of recommendation papers to senior executive stakeholders for endorsement to the Project Execution Forum or the Regulatory and Remediation Risk Deep Dive Forum.
• Provide advice on the appropriateness of Rectification measures being implemented to support Customer Remediation.

Sydney, New South Wales, Australia

I have assisted and provided my SME knowledge around systems and experience that assisted the Customer Remediation Program, focus on remediating clients on-going service fees for third party advice licensees under the RG256

Sydney, Australia

Senior Manager/ BA – Adviser Payment Team

Sydney, Australia

Team Lead/ Business Analyst – Adviser Payment Team

11 Harbourt Street

Financial Administrator

Financial Administrator – Business & Corporate Banking

Superannuation Administrator

Master In Professional Accounting, Accounting, Master

Bachelor Of Commerce - Bcom, Accounting