Nirali Vora Email & Phone Number

11+ yrs of expertise in Requirement Elicitation, Analysis,Solutioning, Design and Development in Siebel CRM• Experience in Banking domain,healthcare,call centre,Sales,finance,travel,hospitality,pharma,automobile, clinical and Telecom domain.• Performed key roles in defining CRM functional architecture and IT Landscape for e2e execution of CRM processes. Worked on various areas of Customer Relationship Management.• Excellent communication and client facing skills.• Experience of End to End Implementation/complete project life cycle using SDLC Waterfall,Kanban and Agile methodologies for delivery.• Worked in Asia,UK,Europe and US at client locations• Has managed and trained teams.• Experience of quickly understanding AS-IS processes , identifying gaps. gathering requirements , process re-engineering , documenting processes and solution design• Expertise in Workflows, Configuration, e-Scripting,EIM and EAI in Siebel eCommunications, Siebel eAutomotive, Siebel eclinical,Siebel Loyalty , Siebel sales and eFinance applications.• Assisting the Team to use technology effectively and maintain the programming standards for maximizing the benefits out of it. Providing technical assistance to various teams to improve code quality.• Highly motivated,Good team player,Ability to work in fast pace environment and deal with stress effectively,realistically ambitious , optimistic , can work independently with minimal supervision.• Detail oriented individual with the ability to rapidly learn new concepts,business models and technologies

Listed skills include Jms, Consulting, Project Work, Catalogue, and 184 others.