• Developed and maintain knowledge base articles and user guides for InDro Robotics products resulting in reduced repetitive customer queries and elevated experience.• Provide technical support to customers via email, and remote access tools by troubleshooting and resolving technical issues related to Indro Robotics' products.• Continuously improving technical knowledge through training and self-study on ROS1 and ROS2.

-> Developed and Deployed an internal dashboard tool on AWS using infrastructure as code toolso Built a website using Streamlit, that integrates reading records from database and displaying leaderboard of git contribution by the team.o Improved the process of load balancing on servers just by a button’s click.o Display and highlight AWS node information, that allows prompt actions.o Used tools in, Terraform to automate infrastructure on AWS and Puppet as configuration management. Further, added the node to Icinga to monitor its actions.-> Deployed an internal tool on AWS using infrastructure as code tools.o Automated the infrastructure using Terraform and configuration with Puppet.o Mapped the internal tool to a DNS and worked with service configuration files.o Set up a proxy server to redirect traffic to the specified DNS using HTTPS.-> Created a python script that reads and displays records in a user-friendly manner from Phabricator API and integrated it to the team dashboard tool.-> Developed a server load balancing script using python that allows to manage server states using the command line.-> Tested deployment tools on virtual machines using Vagrant DevOps tool, contributed towards weekly server patching session and to the team’s working repository using GIT version control.-> Researched and helped in developing a Disaster Recovery System (DRS) using pipeline as code tools.