At InDro Robotics, my role as a Technical Support Specialist involves crafting knowledge base articles and user guides, significantly reducing customer inquiries and enhancing user experiences. Our team leverages my AWS and MySQL expertise to troubleshoot and resolve complex technical issues, providing reliable support through email and remote access tools.With a foundation in Computer Programming from Algonquin College, I bring a unique blend of educational rigor and practical DevOps experience from my tenure at Agility PR Solutions. My commitment to continuous learning is underscored by acquiring certifications in GCP and REST APIs, positioning me at the forefront of cloud and DevOps innovation.