Day to day global customer support operations management, coordinating with project leads, engineering team, dev ops and monetization team to ensure customer requirements and business requirements are delivered on time.Monitoring all business assets(Social Games) performance 24/7 when new features and updates are released via social media and community.Planning, organising and tracking first level knowledge transfers for acquired assets and ensuring its completed in a timely manner. Training team members on newly acquired assets to ensure a smooth transition without impacting the end customer.Measuring and monitoring KPIs such as productivity, quality on weekly, quarterly and annually to meet and exceed the business requirements.Resource planning and allocation of team members to ensure every project is on track and completed before the deadline. Performance tracking and reviews during monthly, quarterly and annual one on one for all team members.Monitoring and managing attrition, hiring, new hire training and knowledge transfers are completed in a time to avoid any risk in project deliverables.Strategic process improvisation for better utilisation.Proactive measures to improve the process and implement the approved process changes to save time and cost to the business.Daily stand up, scrum for every project assigned to track tasks and resolve team challenges on a daily basis.Asset management and asset allocation to team members.Facilitate team members consistently for all work related challenges and motivate them to perform at their best.

Day to day operations and management of a contact center team of 30 customer support, sales and data operations representatives.Communicating and updating stakeholders and clients with deliverables on a daily basis.Vender management for Information Technology and Information Technology services.Measuring and managing KPIs such as average call handling time, customer satisfaction, quality etc., to ensure business requirements are met and exceeded.Timely feedback to all team members to ensure optimum time utilization and to peak productivity.Coordinating with external vendors to ensure customer requirements are met.Promoting technological solutions, industry products and cutting edge services to clients and stakeholders globally.

End-end Pre-School setup.Daily operations of school management.Hiring, Trining teachers on new concepts.Implementation of improved teaching methodology to engage children and educate simultaneously. Management of Marketing, Finance, Inventory and Staffing.Addressing all enquiries from Parents, both from new and existing.Monthly, quarterly and annually meeting parents to provide feedback and help them to ensure their wards capability and strengths that can be improvised.

Dell uses social media to listen, learn and engage with our customers Our customers have the best ideas and insights. Through social media, they take part in more than 25,000 conversations about Dell every day. What we learn from our customers online helps us be a better company and deliver the precise products and services our customers need to be successful. That makes us a better partner to them and their organizations.For us, social media is far more than a tool — it's an extension of our brand, which is all about enabling people everywhere to use technology to grow and thrive.

Troubleshooting and resolving issues with Dell Hardware or Dell supplied software, MS office, windows, internet explorer, virus issues etc.Troubleshooting and resolving connectivity issues, such as LAN, wireless etc.Troubleshooting and resolving complex technical issues.Dispatch avoidance and validating onsite visits.Help onsite techs to identify hardware failures, timely response on priority and customer requests.Document technical process solutions, and prepare knowledge articles to enhance service desk and escalation desk resolution.Handling Incidents within the required SLA, and ensuring good CSAT surveys from customers.

Crucial function of verifying eligibility/benefits and Accounts receivable Process on behalf of our Clients. Responsibilities include.Role Responsibilities- Placing calls to the insurance companies to verify patient's health insurance eligibility/benefits and verification/notification of authorization- Document the outcome of the call and analysis as per the requirement being trained on.- Taking action based on the call outcome/analysis as per instructions provided- Adhering and achieving to ramp up targets.- Regular Attendance.- Work closely with the team leads and quality resources to deliver SLA.- Apply the training knowledge to the day to day work