IT Support role managing enterprise infrastructure. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Identifying major Incidents by following the ITIL framework and refer Knowledge base to manage problems. Identifying the changes on IT Infrastructures and educating the stake holders on the changes. Managing user accounts via Active Directory, Backup and Disaster recovery of critical… Show more IT Support role managing enterprise infrastructure. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Identifying major Incidents by following the ITIL framework and refer Knowledge base to manage problems. Identifying the changes on IT Infrastructures and educating the stake holders on the changes. Managing user accounts via Active Directory, Backup and Disaster recovery of critical enterprise data on Endpoints.Maintenance of Identity and Access Management (IAM) and Privileged Account Security (PAS), manage and Implementation information security policy on Endpoints.Working with L2/L3 Support level to fix issues beyond L1 scope and understanding technical problems and their impacts to the business and gather data pertaining to customer needs. Escalating issue to next level and concerned Support team when they fall out of Scope. Maintain records of daily data backlog tickets, problems and remedial actions taken, or installation activities. Show less

I worked at Dot Com Infoway as the consultant. The job has given me a great opportunity for building relationships and increasing business prospects Coordinate with management and clients to identify business development opportunities with existing and new clients. Participate in meetings to report business prospect and status updates to management meet or exceed the sales performance targets.Establish strong customer relationship by providing accurate and timely information to customers… Show more I worked at Dot Com Infoway as the consultant. The job has given me a great opportunity for building relationships and increasing business prospects Coordinate with management and clients to identify business development opportunities with existing and new clients. Participate in meetings to report business prospect and status updates to management meet or exceed the sales performance targets.Establish strong customer relationship by providing accurate and timely information to customers regarding inquiries such as products, pricing, quotes and issues/concerns.I work with some of the best managers and leaders of delivery units, consulting, product development and business development - to make sure the blend of businesses is in tact. I take this as a great opportunity to connect, learn and implement new ideas, people and trends that helps me work with different teams to place them into business.Generate business from existing and new customers. Arm the BD team with proper domain knowledge of the verticals to ensure a better connect with the clients.Achieving Revenue Targets for the entire circlespecialities:Marketing,Online Marketing.Strong problem-solving and creative skills.Knowledge of how businesses operate.An ability to stay calm under pressure and keep to deadlines.Teamworking.A flexible approach to work. Incent & Non Incent Traffic Team ManagementPerformance CampaignsGood time management and organisational skills. Show less