Niranjan Debnath Email & Phone Number

Kolkata, West Bengal, India

Job ResponsibilityMonitored and improved efficiency of processes, team performance, and client service.Coordinated with every clients to ensure efficient operations.Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.Guided employees on understanding and meeting changing clients’ needs and expectations.Guiding various field executives and collecting verification/Investigations reports from them, sending those… Show more Job ResponsibilityMonitored and improved efficiency of processes, team performance, and client service.Coordinated with every clients to ensure efficient operations.Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.Guided employees on understanding and meeting changing clients’ needs and expectations.Guiding various field executives and collecting verification/Investigations reports from them, sending those reports to the clients.Insurance fraud investigation and report making.Various types of documental fraud investigations and various types of Back ground verification.Attend review meeting with existing clients and arranging meeting with new clients for empaneled.Operating Tele collection and field collection portfolio. Show less

Kolkata, West Bengal, India

Job ResponsibilityMonitored compliance with internal policies, procedures and external regulations.Conducted investigations into potential fraud, money laundering and cybercrime cases.Developed strategies for identifying, analyzing and managing risk within the organization.Conducted investigations and took appropriate actions to resolve concerns.Investigated incidents related to non-compliance issues and developed corrective action plans accordingly.Detecting various… Show more Job ResponsibilityMonitored compliance with internal policies, procedures and external regulations.Conducted investigations into potential fraud, money laundering and cybercrime cases.Developed strategies for identifying, analyzing and managing risk within the organization.Conducted investigations and took appropriate actions to resolve concerns.Investigated incidents related to non-compliance issues and developed corrective action plans accordingly.Detecting various types of fraud like Identity theft, Vishing, Broker fraud, internal fraud, Documents manipulation fraud, Collection fraud and taking legal action against it by gathering appropriate evidence.Extending support to other sub-process like point of sales verification, background verification, mystery shopping. Gathering information about new fraud trends through patrolling.Judging whether the location is suitable for business in all aspects through area survey.Arranging fraud awareness camp with sales and collection team.Collect evidence against detected fraud through desktop investigation/field investigation and registered FIR. Also taking follow-up for arrest. Maintain code of conduct violation and policy violation.Initiate audit at sales point. Show less