Professional Experience: 4+ years.Organization: SIFY Ltd.Designation: Network Engineer (2nd August 2022 To Till date)Role & Responsibilities:• At present working with SIFY as Network engineer providing technical support to New India Assurance customers serving ILL, MPLS, Wireless and Fiber.• Managing Customer DC and DR network devices and configuration ( Fortigate Firewall 1100E v6.4.7). • Configured Network devices (Router & Switches).• Providing support for Remote Access VPN.• Configured token and monitor VPN utilization creating policy ( Fortigate Firewall 1100E v6.4.7).• Managing customer cisco CUCM and IP phone network (6921, 7821).• Managing customer cisco Prime and Tacas server.• Proactive monitoring for any Critical link gone down & call login with concern service provider along with continuous follow up with vendor till call closer.• Troubleshooting, tracking, and resolution of day-to-day network Issues.• Configured and Monitoring customer dedicated application and URL filtering solution (Fortigate Firewall 1100E v6.4.7).• Managing NMS for monitoring customer network.• Identification/resolution of network problem (routing issue, configuration issue, hardware issue, IOS issue, activating backup links in case auto failover not happening etc.) of all components of the CBS Wide Area Network. Organization: Team HR Ltd.Designation: Network Engineer (17th Nov 2021 To 31st July 2022)Role & Responsibilities:• Working with Team HR as Network engineer providing technical support to customers.• Managing Customer network devices and configuration (Wireless BSNL link to Fiber link upgradation).• Configured Network devices (Router &Switches).• Proactive monitoring for any Critical link gone down & call login with concern service provider along with continuous follow up with vendor till call closer.• Troubleshooting, tracking and resolution of day-to-day network Issues.• Monitoring and managing customer network to maximize Network uptime.• Managing NMS for monitoring customer network.• Identification/resolution of network problem (routing issue, configuration issue, hardware issue, IOS issue, activating backup links in case auto failover) Organization: Central Technologies Ltd. Designation: Hardware Engineer (3rd Sep 2019 To 30th Oct 2021)Role & Responsibilities: • Basic level troubleshooting and debugging performance issues.• Supporting the hardware engineering team.• Providing technical support for hardware issues.• Monitoring and managing customer hardware and Software issues.• Providing basic level network support.
