Career GrowthHighlights:- Responsible for efficient and quality Service Delivery and managing trouble-free operations of all IT infrastructures and services at all locations. Ensure effective end-user support for all IT issues, and act as escalation point when necessary, Undertake local Major Incident Management for the liaising with other key parties as needed and also work to reduce major incident occurrences through root cause analysis and proactive measures with support teams Managing the Installation, configuration & maintenance Windows Enterprise Server 2012 & other software’s. To undertake projects and IT initiatives as and when required. Manage Solar Power Plant Database & forecast data on online portals. Knowledge of Solar & Coal tender submit of bids online & IT Setup. Handling all IT Assets Procurement and Software Licensing across the country offices. Design Configuration for IT infrastructure network and supervise its implementation. Identify business requirements and deliver cost-effective infrastructure solutions to the organization. Supporting Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS. Implemented a network security system to safeguard internal network from any external threat by deploying firewall, anti-virus and anti-spam system. Working on Active Directory accounts, configuration of BlackBerry, Android, laptops & Mac book. Manage Remote users sitting in South Africa, Ethiopia, Dubai, Gujarat, Uttar Pradesh, Mumbai, and Hyderabad. Manage 10 Domain Server & 5 Email Server Deal directly with IT Service Providers/Vendors ensuring smooth operation of the system and resolve problems arising out of it and avoid any disruption of work or downtime