Niranjan Kumar Tirupati Email & Phone Number

Hyderabad, In

Cyber Gateway Hyderabad

Hyderabad, Telangana, India

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams and other systems.• Ability to handle multiple tasks and work independently as well as in a team.• Provide timely and effective technical assistance to customers/clients.• Good in reading application logs and checking for the errors and finding the route cause for prod issues.• Ability to learn quickly and apply the latest tools and technologies.• Quick learner with the ability to grasp new technologies with good communication and presentation skills, self-motivated, proactive, task-oriented and a good team player.• Debugging production issues by checking logs and analyzing the code to resolve the issues and collaborating with cross-functional teams to identify and resolve the technical issues.• Engaging in deployment activities, performing post-deployment service validation and gaining a deep understanding of product features thorough research and hands-on experimentation.• Reports generation from database server as per business requirement for reconciliation using SQL.• System integration testing involves multiple systems, handling the SIT and UAT, acting towards moving the newly tested features to production.• Working closely with users and program developers to ensure application development meets the user’s expectations.• Performing Application, System and Server health checks and also perform regular housekeeping activities, includes monitoring of Linux servers and engaging in calls to handle the alerts.• Involving in calls with the incident management team to contribute to the Root Cause Analysis (RCA) process, creating and maintain the knowledge base documentation for common issues.