Customer Service:a) Manage key branch relationshipsb) Ensure wait time within permissible limits as per segmental service approachc) Achieve customer service index scores targetd) Ensuring no escalations at branch and complaint handling.Compliance and Risk Management :a) Ensure operations, risk control and process adherence at branchesb) Ensure RBI audits, inspectionsc) Maintain branch audit scores.Branch Profitability:a) Ensure Growth in NII (Net Interest Income) for branchb) Increase fee incomec) Ensure OPEX optimization (to reduce operational cost)d) Manage cost of cash holding at branch.Brand Administration:a) Adhere to standardized branch guidelinesb) Upkeep and maintain the branch (spic and span adherence to FIVE S norms)c) Ensure availability of necessary infrastructure in branch

Branch Operation, Authorized the Cash Entry, Authorized all transaction entry, BOD, EOD , NEFT, RTGS Customer Request process through CRM , All over Banking Operation & Cross Sales of Banking Products.

Handle of 06.5 CR.Portfolio Branch & Handling 7 Branch Staff, Guide Them, Train them for best customer service. Target achievement of the branch and Customer service.. Error free audit report and proper compliance being followed at the branch. . To lead the growth of the branch business of the branch level through business development. Revenue generation, profile Maximization, and cost management. Ensure smooth functioning, Monitoring Business Compliance and Operations, Planning and Strategizing Product. Customer acquisition, customer service and retention. Overall Branch Management. Reporting & Compliance. People Management.

Handling Branch Team, Guide Them, Train them for best customer service. Target achievement of the branch and Customer service.. Error free audit report and proper compliance being followed at the branch. . To lead the growth of the branch business of the branch level through business development. Revenue generation, profile Maximization, and cost management. . Customer acquisition, customer service and retention. Overall Branch Management. Reporting & Compliance. People Management.

As a Teller authoriozer, All operation work handle like pass the entry cheque as well as joint custody of A vault. Cash entry post, CTS clearing head and other all operation department handle.*Customer Service & Operations• Responsible for timely processing of bank transactions likeØ Funds transferØ ChequesØ Opening of AccountsØ Reconciliation of office accountsØ Ensuring timely resolution of customer queries and improving customer service levels#Compliance• Compliance to the Bank's rules - internal guidelines, processes and procedures• Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis.• Protecting the Bank's property as per safety norms and ensuring ethical conduct in ordinary course of business.

Head Teller Handle the cash department as a Teller profile. Maintain the fort night verification. Maintain the monthly petty cash, Vault custodian as well as handle the gold loan. Maintain the cash balance register as well as Vault register. Soiled and mutilated notes.Detect the fake notes, maintain the CRL. Bank reconciliation month on month. Update CBR and vault register.