• Downloading bank statements from Power bi tool.• Preparation of manual payment list and sharing with collection team daily on share point.• Sorting Email in both personal and shared email box as per the level of priority.• Ensuring all E-mails is responded within Time from both personal and shared email box.• Research & Allocation of all customer Cash, Card, Swift, Ach & Cheque, & LC payments payment in ERP.• Initiating all Intercompany transfer Requests/posting entries within TAT in ERP.• Resolve issues like short payment, overpayment, missing payments and invoice matching.• Write offs, refunds & retentions of the customers as per the business/Collection request.• Working on Remittances/Allocation/Reversal/Correction of Misapplied and unapplied Payment• Ready for Additional duties as assigned by supervisor and able to work under pressure.• Reconcile CIT cash posting with bank entry to ensure all payments are posted in correct currency.• Closely work with Collectors, Regional Representatives to reduce unapplied payments.• Assist Collection team in researching unapplied cash and customer pay histories in ERP.• Updating and maintaining customer data in Excel for All Audit samples.• Preparing and uploading monthly reconciliation of GL vs Sub ledger in One stream.• Regular communication with Team Leader and supervisor for any ongoing and unresolved issues.• Responsible for performing AP-AR Compensation of customer on collection’s team request.• Responsible for Researching & sending top 50 UNC file for unapplied aging items to collection team • Updating All Unapplied/Suspense payment details in FIS Get paid Application.• Preforming month end tasks and supporting RTR team during month end closing.• Preparing Data for weekly open items calls.

• Downloading Payment lot and broker report of Open items from SAP.• Allocation of all payments received through Ach/Wire/Check/lockbox within TAT.• Research to find correct customer details for allocation of payment in ERP • Working on aging items which has crossed TAT and Impacting SLA.• Preparing Journal entries in sap for intercompany DB, DUCCA, Claims & Reinsurance Entity’s• Handling of audit queries from external auditors and response to the requests.• working with different teams to resolve open items and reduce the case of (DNOC).• Follow up emails for pending remittance advice to reduce unapplied cash.• Working on correction and reversal of payment upon the instruction from collection team.• Helping seniors in performing payment Backup for exceptional cases.• Act as a resource regarding all payment inquiries, managing the shared and personal mailbox.• Research & resolve all aged unidentified and unapplied cash receipts of customer account.

• Downloading unposted suspense items report from SAM’S QUEUE application.• Bifurcation of suspense item as per below category and prepare allocation file 1. Unposted payments due to credit cards digit inaccuracy2. Unposted payment due to inactive credit card holder.3. Unposted due to invalid merchant number.• Allocate all customer payments to correct customer accounts within same day.• Research & investigate on suspense Items on various tools to locate correct customer.• Preparing data of open items and participate in weekly & monthly Dashboard Call with Clients.• Created new SOP and updated with recent changes in process.• Regularly working on UNC payments through escalation matrixes via email, call & meeting.• Preparing backup for Issuing refunds for duplicate and incorrect payments of customer.• Corrections and reversals in ERP for incorrect payments allocations.• Asist other teams in month end closing and respond to all mailbox Query raised by Clients.• Preforming Ad-Hoc Activities & quality checks of payment posting.• Maintain remittances details on Client share drive for auditing purposes. • Cross train to provide back up to others within the group as needed • Proposing UNC Items in escheatment files with proper client’s approval.

• Posting sales & purchase entries in Tally Erp9.• E-mailing, Printing, Scanning & following up with Clients for remittance details.• Maintaining customer’s database in both hard copy and soft copy.• Updating Clients Bank Statements Entries in Tally.• Depositing customer checks in bank.• Preforming ad hoc activities when asked by supervisor.• Preparing data in excel for MIS reporting to senior’s