Niranjan Natekar Email & Phone Number

Ras Al-Khaimah, United Arab Emirates

Sharjah, Sharjah Emirate, United Arab Emirates

Mumbai, Maharashtra, India

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.• Increased operational efficiency by developing improved filing systems for confidential client records and reports.• Developed and maintained relationships with Corporate/Leisure customers and suppliers through continual communication and follow-ups.• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Mumbai, Maharashtra, India

• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.• Taught employees how to collaborate on daily job tasks and achieve service targets.• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.• Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.• Educated operations team on best practices, company policies and service excellence standards.• Increased profit margin 15-20% by successfully negotiating with overseas vendors and supplies.• Developed and maintain operational guidelines for staff.• Organized international and domestic travel arrangements for corporate clients including all transportation, VISA assistance and hotel stays.

Mumbai, Maharashtra, India

• Reviewed individual department performance and worked with leadership to improve processes, procedures and practices.• Established clear and competitive goals, growth roadmaps and strategic business plans.• Streamlined operations to maximize business efficiency and profits.• Developed program to promote new managers from within, building and maintaining cohesive leadership structure.• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.• Opened and properly distributed incoming mail to promote quicker response to client inquiries.• Worked with upper management to complete complex projects on tight budgets within specific timelines.• Oversaw automated tracking and documentation of data, client correspondence and office operations.

Mumbai, Maharashtra, India

• Documented all booking information.• Maximized revenue by turning simple inquiries into reservations.• Negotiated rates with hotels to meet budget and client requirements.• Responded quickly to telephone, email online and in-person requests to book or update services.• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.• Provided follow through on all calls with confirmations and dissemination of requested information.• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.• Increased customer satisfaction by resolving Service issues.

Mumbai, Maharashtra, India

• Built excellent rapport and working relationship with Company employees to build trust and improve upon communication.• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.• Interacted with office staff professionally by phone, email or in-person to provide accurate travel information and directed to desired staff members.• Organized international and domestic travel arrangements for staff members, including all transportation and hotel stays.• Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.• Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.• Worked with upper management to complete complex projects on tight budgets within specific timelines.• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.