As a Marketing and Operations Executive at Hotchaa!, I played a key role in developing and implementing marketing strategies, managing operations, and driving company growth. My contributions include:Marketing:Developed and executed marketing campaigns across multiple channels, including social media, email, and content marketing.Managed marketing budgets and tracked campaign performance to ensure ROI.Increased website traffic by 20% and social media engagement by… Show more As a Marketing and Operations Executive at Hotchaa!, I played a key role in developing and implementing marketing strategies, managing operations, and driving company growth. My contributions include:Marketing:Developed and executed marketing campaigns across multiple channels, including social media, email, and content marketing.Managed marketing budgets and tracked campaign performance to ensure ROI.Increased website traffic by 20% and social media engagement by 30%.Created and maintained brand guidelines to ensure consistent messaging across all channels.Operations:Managed the day-to-day operations of the marketing department, including project planning, task management, and resource allocation.Developed and implemented operational processes and procedures to improve efficiency and productivity.Managed vendor relationships and ensured timely delivery of projects.Reduced operational costs by 10% through process improvements.SkillsMarketing:Social media marketingEmail marketingContent marketingMarketing analyticsBrandingOperations:Project managementTask managementProcess improvementVendor managementBudgetingContributions to Company GrowthIncreased website traffic by 20%Increased social media engagement by 30%Reduced operational costs by 10%Increased brand awareness and recognitionAdditional AchievementsDeveloped and launched a new marketing website that resulted in a 15% increase in leads.Created a social media campaign that generated over 500,000 impressions.Successfully implemented a new CRM system that improved customer service by 20%. Show less

• Exceeded customer expectations by attending to guests' needs in a swift, friendly, and courteous while ensuring reception efficiency.• Maintained the highest level of customer service standards, with the rate of satisfaction rated 5/5 by over 300+ guests.• Independently handled 100+ urgent requests daily, with an average response time of fewer than 10 minutes.

• Analyzed Portuguese supply chain markets & developed strategies for potential market entry, leading to the selection of 3 viable business options.• Gathered regional data from numerous sources to identify trends and inform the decision-making process, resulting in an 8% reduction in potential risk.• Compiled extensive reports detailing competition analysis and key performance indicators, enabling a detailed evaluation of the market potential by 35%.

• Assembled 50+ PCs from components to meet client specifications within the span of 10 days, ensuring organizational efficiency & productivity.• Collaborated with 25+ engineering professionals to test compatibility and troubleshoot hardware vulnerabilities for 75+ computers, resulting in 99% uptime and improved customer satisfaction.• Led quality assurance tests on 30+ customized PCs to ensure high efficacy levels, and increased assembly rate by 20%.