British Petroleum Angola (BP)Oil & Gas Projects (Offshore)Modes (Import, Export and Cross-Trade)●Air Freight Direct-Express-Courier-Consolidation●Road Freight●Ocean Freight Charter-Full Container-Consolidation-Break Bulk Vessels• Main Control Tower Customer Service of British Petroleum Angola globally with the overall operations movement via air, ocean, rail or highway.• Focuses on the overall control tower shipping movements from rest of the world, operations lead for United Kingdom and South Africa.• Handles pricing and quotations via air, ocean and land freight movements and ensures profit margins are in place.• Overall system process update and events monitoring support.• Coordinates with local DB Schenker Offices from rest of the world to ensure on-time completion of work activities and the implementation of project control procedures.• Reviews and closely monitors project schedule and costs.• Provides project oversight, control and value improvement practices.• Experience with the Price Quotation for Air & Ocean Shipping Movement.• Meet services requirements and weekly KPIs to support the development and execution of DB Schenker Oil & Gas British Petroleum - Angola Projects.• Provide consultation and support services related to project management such as but not limited to cost estimating services, scheduling, best practices solutions, claim analysis, benchmarking and overseeing and reporting the healthiness of the projects that in developments and executions stages. • Performs analysis on the negotiation strategy development and execution.• Supports in the technical development and economic justification of capital programs and alternatives to proposed capital projects.

Project: Saudi Aramco Yanbu Refinery Oil and Gas (Land Freight)• Handled all deliveries, assigned drivers and dispatched regular and special truck and trailers of Saudi Aramco Oil and Gas Shipments.• Prepared and coordinated gate passes for appointed pick-ups and deliveries.• Handled Claims in a timely manner and directly reported to Claims Supervisor.• Monitored weekly KPIs and directly reported to Operations Supervisor.• Handled and coordinated repairs and workshop issues of the trucks, trailers and forklifts.• Ensured all vehicles are properly service maintained.• Knowledgeable on tracking fleets using GPS.• Secured OOG shipment with ground staffs at field.• Handled customers inquiries through emails and calls.• Prepared invoices for billing using ERP system and coordinated cash flow reports to Finance team.• Handled drivers' and staffs' annual leaves aligned with Head Office.• Coordinated with shippers and customers to resolve any issues or delays.• Assisted customers with inquiries and complaints in a professional and timely manner. • Monitored tracking report on shipment status.• Managed all the POD’s timely manner.

Project: Chalhoub Group Real KSA• Ensured timely pick up of Clients' shipments.• Prepared truck waybills and ensured correctness of pick-up details in the ERP system.• Checked that shipments are quality controlled, properly packaged and well-documented.• Supervised Courier/Driver pick up and drop off activities to ensure proper handling, process compliance and behaviors.• Monitored on every clients’ shipment to ensure picked-up shipments are delivered within SLA.• Escalated any impending service failures to Operation Manager.• Verified completeness of all Clients transaction and monitored timely issue resolutions.

• Monitored and cold-called all existing and potential customers to persuade them to purchase company products and services. • Accurately recorded the details of customers’ purchase orders.• Processed all customer purchases accordingly.• Generated promising leads for the outside sales team to pursue. • Managed customer accounts by ensuring that existing customers remain satisfied with company products.

• Answered questions about a company’s products or services. • Processed orders and transactions following the Customer Service KPI and metrics.• Resolved issues and troubleshooting technical problems. • Provided proactive customer outreach, collecting and analyzing customer feedback.• Handled customer complaints and responded to customer reviews.