Niranjan Pokhrel Email and Phone Number

As an IT Help Desk Support Student at Murdoch University, I provided assistance to students with a variety of technical needs essential for their studies. My responsibilities included creating and resolving support tickets, escalating issues to IT technicians when necessary, and assisting students with software installations provided by the university. I supported students with tools such as Microsoft 365, EndNote, and MS Azure Labs, and guided them in setting up virtual machines. I troubleshot basic network issues, helped install drivers, connect student devices to the university network, and facilitated the use of the university VPN. Additionally, I assisted with booting personal devices and provided support for installing and using Linux OS (Kali, Ubuntu, Windows Server). I also conducted training sessions to raise awareness of security procedures and policies to ensure students adhered to university guidelines.