Key ResponsibilitiesHandling tele-calling collection of current bucket collections of Commercial vehicles, Commercial Equipment’s, Car Loans, Two-Wheeler Loans, Consumer Durable Loans & Loan Against Property. Managing team of upto 25 tele-callers to collect EMI’s of customers who had defaulted on their current month EMI to achieve the target set by the company. Churning month’s allocation in dialler (Interdialog) for effective calling on customer details. Prepare daily and Monthly MIS and share same with management. Manage team and maintain a very good work environment to attain team member’s productivity and minimize attrition.Achievements• Recognition for highest resolution in collections and top-quality scores for my team.• Lowest attrition in my team and recognized for training new team members to maximize performance.

Key Responsibilities• Handle queries and complaints of AT&T customers via chat process and resolve their issues.• Manage end to end provisioning of services.• Maintain TAT and compliance within the defined process.• Train fresher's with live chats and educate them with process.Achievements• Highest chats handled in the first month of employment.• Maintained compliance scores in almost all months

Key Responsibilities• Ensuring maximum compliance in TERM scores of BLR TERM Audit.• Circle SPOC for TERM Operation of BLR customers in Karnataka. My responsibilities of handling end-to-end audit process of Bangalore customers and ensure maximum compliance. Airtel SPOC for interacting with TERM (DoT) officials representing my organisation.• Key person to respond all regulatory requirements related to TERM audit.• Handled two partners and warehouse for driving efficiency to attain maximum compliance.• People & Vendor Management• Key person in handling Warehouse Audit/ Retailer Audit of Bangalore customers conducted by TERM Cell (DoT)Achievements• Silver Award for FY 2015-16.• Gold Award for FY 2014-15• Excellence award for FY 13-14

Key Responsibilities• Accountable for audit of Bangalore base TERM sample and audit MIS for the circle.• Identify of non-compliance and taking proactive measure to reduce TERM penalty• Preparation of monthly customer base of KK Circle (BLR & RoK)• One of the core team members in ensuring regulatory requirements• Key team member for Management information system for CSD.• Conceptualizing & implementing cross-functional activity on TERM compliance, Communication.• People & Vendor Management.Achievements• Gold Award for FY 2009-10• Excellence award in Warehouse Audit for 100% compliance.

Key Responsibilities• Accountable for scrutinizing of postpaid forms for document fraud and take proactive action based on intensity/ MIS.• Analysis of credit card payments/ recharge for suspect fraudulent transactions/ MIS.• Accountable for analyze of customer complaints FTR/ non-FTA and device mechanism for minimize provisioning errors.• Key team member for Circle on complaint management for CSD.• Analyze and reducing the repeat complaints raised by postpaid customers.Achievements• Excellence award for Q1 - Top 10 Complaint reduction by 37%.• Excellence Award - Identification of plan change fraud - Revenue Saving 15 Million

Key Responsibilities• Responsible for initiating address audit of postpaid customers of Karnataka.• Involved in the evaluation of credit rating Postpaid customers.• Accountable of barring/ disconnection of negative address verification/ credit audit.• MIS for AV/ CV.Achievements• Excellence award for automation of AV/CV process.• Conceptualized and designed Best practice on• Credit Verification - Credit rating on defined parameters• Yellow Belt & Green Belt project of AV/ CV process.

Key Responsibilities• Key team member of Risk Containment Unit for Karnataka, auditing process forInsecure loans of banking products,• Investigation of frauds - online transactions/ POS transactions/ ATM transactions/ Sales initiated.• Manage activities pertaining to Training & certifications of Point of Sale/ merchants.Achievements• Rewarded best RCU team in India FY03-04