Niranjan Ramamurthy Email & Phone Number

Navi Mumbai, Maharashtra, India

• Key ResponsibilitiesHandling tele-calling collection of current bucket collections of Commercial vehicles, Commercial Equipment’s, Car Loans, Two-Wheeler Loans, Consumer Durable Loans & Loan Against Property. Managing.
• Recognition for highest resolution in collections and top-quality scores for my team.
• Lowest attrition in my team and recognized for training new team members to maximize performance.

Navi Mumbai, Maharashtra, India

• Key Responsibilities
• Handle queries and complaints of AT&T customers via chat process and resolve their issues.
• Manage end to end provisioning of services.
• Maintain TAT and compliance within the defined process.
• Train fresher's with live chats and educate them with process.Achievements
• Highest chats handled in the first month of employment.

Bengaluru, Karnataka, India

• Key Responsibilities
• Ensuring maximum compliance in TERM scores of BLR TERM Audit.
• Circle SPOC for TERM Operation of BLR customers in Karnataka. My responsibilities of handling end-to-end audit process of Bangalore customers and ensure maximum compliance. Airtel SPOC for interacting with TERM (DoT).
• Key person to respond all regulatory requirements related to TERM audit.
• Handled two partners and warehouse for driving efficiency to attain maximum compliance.
• People & Vendor Management

Bengaluru, Karnataka, India

• Key Responsibilities
• Accountable for audit of Bangalore base TERM sample and audit MIS for the circle.
• Identify of non-compliance and taking proactive measure to reduce TERM penalty
• Preparation of monthly customer base of KK Circle (BLR & RoK)
• One of the core team members in ensuring regulatory requirements
• Key team member for Management information system for CSD.

Bengaluru, Karnataka, India

• Key Responsibilities
• Accountable for scrutinizing of postpaid forms for document fraud and take proactive action based on intensity/ MIS.
• Analysis of credit card payments/ recharge for suspect fraudulent transactions/ MIS.
• Accountable for analyze of customer complaints FTR/ non-FTA and device mechanism for minimize provisioning errors.
• Key team member for Circle on complaint management for CSD.
• Analyze and reducing the repeat complaints raised by postpaid customers.Achievements

Bengaluru, Karnataka, India

• Key Responsibilities
• Responsible for initiating address audit of postpaid customers of Karnataka.
• Involved in the evaluation of credit rating Postpaid customers.
• Accountable of barring/ disconnection of negative address verification/ credit audit.
• MIS for AV/ CV.Achievements
• Excellence award for automation of AV/CV process.

Bengaluru, Karnataka, India

• Key Responsibilities
• Key team member of Risk Containment Unit for Karnataka, auditing process forInsecure loans of banking products,
• Investigation of frauds - online transactions/ POS transactions/ ATM transactions/ Sales initiated.
• Manage activities pertaining to Training & certifications of Point of Sale/ merchants.Achievements
• Rewarded best RCU team in India FY03-04