10 years experience in hospitality industry as Front office executive & guest relations executive. •Check in check out Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)Greet and welcome guestsAnswer questions and address complaintsAnswer all incoming calls and redirect them or keep messagesPrepare outgoing mail by drafting correspondence, securing parcels etc.Check, sort and forward emailsMonitor office supplies and place orders when necessaryMonitor office expenses and costsTake up other duties as assigned (travel arrangements, schedules etc.)Managing guests' experiences.Greeting and checking in guests as they arrive.Ensuring guests have a pleasant experience.Arranging reservations.Handling complaints as they arise.2 years and 7 months in healthcare industry as Front office Manager and patient care in Dhamma superspeciality hospital, patna