●Managing all the sales related activity of the company.●Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.●Tracking sales orders to ensure that they are scheduled and sent out on time.●Effectively communicating with customers in a professional and friendly manner and supporting the field sales team.●Ordering and ensuring the delivery of goods to customers.●Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents.●Organizing sales promotional campaigns.●Speaking with customers using clear and professional language.●Resolving any sales related issues with customers.●Completing the administrative needs of the Sales Department.●Making follow-up calls to confirm sakes orders or delivery dates.●Responding to sales queries via phone, e-mail and in writing.