Niranjan Tn Email & Phone Number

Bengaluru, Karnataka, India

Responding to Customer Inquiries:Email: Monitor and respond to customer emails in a timely manner. Craft well-written, concise, and informative replies that address the customer's questions or concerns. Maintain a professional tone and ensure that your responses are personalized to each customer's situation.Chat: Engage with customers via live chat or messaging platforms. Provide real-time assistance, answer questions, and resolve issues efficiently. Use clear and concise language to ensure that the customer understands your responses.Resolving Customer Complaints and Issues:Address customer complaints with empathy and understanding. Take ownership of the issue and work towards a resolution that satisfies the customer while adhering to company policies.Investigate and analyze the root cause of the issue to provide a thorough solution. Where appropriate, escalate complex issues to higher-level support or management while keeping the customer informed throughout the process.Follow up with customers to ensure that their issues have been resolved to their satisfaction and to gather feedback on their experience.

Bengaluru, Karnataka, India

Efficiently manage inbound and outbound calls, transferring them to the appropriate agent or department according to the telecalling script.Conduct surveys to gather data on customer satisfaction, churn rate, brand image, and awareness.Analyze and report on customer data to develop new strategies or refine existing ones.Communicate with customers through various omnichannel platforms, including email, social media, phone, and SMS.Schedule appointments that accommodate both client and customer availability.Update customers on promotions, deals, offers, policies, and ensure the sales funnel remains active.Assist customers with problem-solving and troubleshooting as needed.Ensure a positive customer experience with the company.Build and maintain strong relationships between clients and customers.Oversee the timely delivery and payment of sales orders.Manage both voice and non-voice processes in BPOs and call centers.