Niranjana Anandkumar Email & Phone Number

Chennai, Tamil Nadu, India

Bengaluru Area, India

Mumbai Area, India

• Roles and responsibilities
• Manage the Group's offshoring requirements into the Group Service Centres at Mumbai and Chennai, while driving the placement of work in the right service centre locations.
• Ensure effective onshore and offshore physical space utilisation.

• Roles and responsibilities
• Auditing emails and letters sent by the grievance redressal team to customers in response to their customer queries and complaints; provide feedback and drive teams towards achieving set productivity & quality.
• Oversee publishing of daily MIS on productivity, quality, sigma and monthly performance raters, etc.
• Actions requests and queries pertaining to utility bill payments, ensure suspense accounts are tallied.
• Responsible to drive resolution of complaints within TAT vide online complaints tool, conduct quarterly review of the system, escalation matrices, etc.
• Prepare monthly dashboard of complaints received at HSBC India and publish the same to all staff of Band 6 and above within HSBC India.

Chennai Area, India

• Roles and responsibilities
• Resolve customer complaints pertaining to Collections
• Maintain and publish MIS of the team, submission of inputs to HR for processing of salary and incentives
• Train new recruits joining the team
• Conduct refresher and skill enhancing workshops for existing resources.

Chennai

• Train new recruits joining the team
• Resolve customer complaints pertaining to Collections

Chnnai

• Out call credit card customers with payments overdue for 60 days or more (Bucket 2) and ensure resolution of accounts within stipulated time.

Bachelor'S Degree, Information Systems Management

High School

High School

Post Graduate Diploma, Marketing