Niranjankumar Srinivasan Email & Phone Number

Coimbatore, Tamil Nadu, India

Coimbatore Area, India

• Supervise and manage operations and resources of the entire tutoring operations team.
• Perform pre-operation planning such as operations meetings, comparing prediction and actual through the previous statistics.
• Liaise with client, sub contractors, third party suppliers and support personnel regarding operations, and personnel requirements.
• Responsible for ensuring all operations are conducted in accordance with QA.
• Responsible for setting up process, project management, completion of reports and associated paperwork.
• Liaise with clients to ensure all aspects of their requirements are met or exceeded.

Coimbatore Area, India

• Plan and manage day-to-day operations for company, including budgeting, forecasting, and professional development of tutors and technical staff.
• Mentor and supervise project/product managers and tutors to ensure timely and cost-effective development of content and services that support business objectives.
• Review technical and non technology requests and work with direct reports to schedule and complete projects.
• Developing strategies for quality control and process improvement.
• Develop and structure training modules for various project needs.
• Establish operational objectives and work plans; liaise with sales and marketing managers to maximize synergy among departments.

Coimbatore Area, India

• Lead, direct and manage inbound and/or outbound operations to ensure that the operations staff executes service agreements at, or above the customer's standards.
• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer.
• Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance, and ensuring that all office equipment is properly accounted for and in safe working condition.
• Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients.
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures.Projects & Achievements1. Created a master curriculum that was mapped with all the 50 states.

Chennai Area, India

• Develop and structure training modules, Responsible for Training the employees in tutoring & content teams.
• Responsible for the QC of all the tutoring sessions happening on a day & the content prepared as per the scope of the topic.
• Recruited and Appraised the trainees who completes the training procedures and to promote them into the production department
• Responsible for the communication between the management & sales team in the U.S. and the company in Chennai.Projects & Achievements1. Played a major role in the demo team through which the company signed the Maryland.

Master'S Degree, Mathematics, 69%

Bachelor'S Degree, Mathematics, 65%

Hsc, Math, Physics, Chemistry And Computer Science, 70%

Sslc, Math, Science, 78%

Education record