Collabera is a global digital solutions company providing software engineering solutions for the world's most tech-forward organizations in the areas of engineering, Cloud, and Data/ AI. With its roots serving the engineering needs of the world's most recognized businesses in technology, financial services, telecom, and healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years• Interface with US teams for ascertaining manpower requirements & direct initiatives like headhunting, networking, etc., to source quality candidates within the shortest time• Identify specialized candidates, schedule interviews, and verify candidates’ credentials & career expectations• Negotiate rates & salaries and submit qualified candidates to the US sales team• Monitor & maintain the database for catering to the client needs from time to time, update candidate hot & requirement list• Expertise in handling recruitment in Banking and Finance, Healthcare, and IT domains• Manage and create job postings on Monster.com, LinkedIn, and other recruiting sites• Having an excellent track record of consultants which have been submitted to the clients, and having good experience in creating an excel database of available consultants and clients and maintaining complete information of the consultants and clients• Utilized Applicant Tracking System (ATS) for managing positions and for applicant tracking, keeping accurate up-to-date information on both. Other functions include candidate search, e-mailing candidates, and importing resumes automatically from MS outlook• Dealing with Citizens / Permanent Residents / EAD Visa candidates• Update and release offers for candidates in the company’s applicant tracking system• Be comfortable working in a fast-paced high-pressure environment• Use advanced search functions to find passive candidates with unique skills and expertise

• Respond promptly to customer inquiries.• Communicating with customers through voice channels.• Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Processing cancels requests, order status, and Troubleshooting. (Voice Process).

• Following up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. • Prepare a report on sales activities - Sales Tracker.• Responsible to respond to multiple inbound chats; gathering and verifying required information as appropriate. (Chat Process)• Secures and places orders with others for filling and arranges delivery dates.• Proper hands-on in generating sales for the campaign and maintaining the flow with the same.• Also, responsible to manage the data and information of the customers.