Niranjan Singh Email & Phone Number

• Given Functional support LT, HT billing, CRM, MIS, Net Metering Billing CRM and bill correction Net Metering Reportsof Discom.Handle QC team for testing of Metering, Billing, Collection, MIS, OCM and Net Metering modules and also providefunctional support of these modules.Review or if required, I prepared the various documents like test scenarios, test cases, test data, defect report andpublish test execution report.Knowledge about HES, Smart Metering, MDM and Prepaid Billing.Create BRD documents which required by discom.Implemented and provide the solutions of Net Metering Billing CRM and bill correction.Testing for Integration with smart meter reading and advices data through API using postman.Complete root cause analysis and resolve the technical issues of HT, LT Billing MIS, CRM, Payment Satisfy, and BillCorrection within the timeframes using SQL queries.Given Functional support of (MBC) Metering, Billing and Collection Modules new connection and disconnectionUse SQL queries as well as other dedicated tools to resolve the Billing, CRM and MIS issuesHandle 25 Members team in Dakshin Haryana discom and analysis the issues provide the functional support and alsojoin the meeting with XEN and SE when they required.Track and Provide daily Team report to Higher AuthorityPrepared Documents for ’KEDB’ process (To resolve incidents with causes, symptom and resolution).Analysis and Resolution of new raised tickets via service desk within SLA for CRM,MIS and LT and HT Billing moduleWorking in Meter Data Management module.Involved in extensive DATA validation using SQL queries and backend testing.Well versed with database concept and experience in using SQL statements.Planning and organizing key activities to implement and Rollout the Software.Collect base from client to create master data for implementation and Rollout the Business Application Software.Hands-On training and technical support provided to client on Business Software Modules for Roll-out hisadministrative Area.Issues and New requirements listed and analyzed acknowledged from client.Converted requirement in document form and e-mail to concern stakeholders.Meeting with client and concern stakeholders on requirements.Technical Skill:Software Q/C and DocumentsDatabase Testing ,Functional, Compatibility, Regression developers, Project Managers to discuss requirements and help to resolve issues.