Niranth A J Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Testing tools in Beta Phase and provide feedback.• Backfill data gaps in catalog using Machine learning models.• Worked to streamline CXM (Customer Experience) process. Trained associates on the process• Worked with tech teams to develop scale-able, long-term solutions which will have a significant impact on marketplace teams as a lead for MX (Mexico) and TR (Turkey)• Experience with different seller data structure for multiple Language Marketplace including Spain (ES), Poland (PL), France (FR), Germany (DE). • Trained and mentored new joined associates ramping them to successful live production.• Trained and mentored associates on Ticket Audits.• Owned Creation and Updating Ticket Operating Procedure for the program which had audit methodology, data patterns/trends including cases for all the complex scenarios. • Owned Work Allocation task for the entire Bangalore Site. • Troubleshooting catalog issues via SIM Ticketing System.• Owned Tickets Audits for the org. for quick resolution of the issues. • Owned Ticketing report which is crucial for Leadership’s Monthly Business Report (MBR).• Provided process improvement ideas to streamline existing processes to help the team achieve more consistent results with high quality. • Recognized as the Best Performer for consecutive Quarter Q2 and Q3.

India

• Contributing towards a clear catalog by eliminating data defects that are created by the seller, to enhance a better customer experience• Improve quality of Catalog Data for better customer experience.• Backfill data gaps in catalog using Machine learning models.• Handling the day-to-day volumes of the assigned task ensuring the productivity and quality scores are met.• Working on Language Agnostic Program (LAP) which actively involves translating the data to English language and auditing with >98% precision• Handling Mexico (MX) Country and interaction with the MX team members• Created SOP for Atlas which includes all the steps to follow in-order to tackle the audit issues for foreign languages• Owning “Atlas weekly error Analysis” for entire team which is crucial as the analysis would decide the disagreements and in-turn improve the reliability of the entire team.• Root Cause Analysis on  “HIT – Item Dimension” Project, to find the best logic for picking length and width from item_dimension attribute “Deep Dive on Verified Projects”, to perform validation on the verified projects to find various methods to change the way of asin sampling for verification.• Actively interacting with London and Bratislava resources for Process Updates and Weekly Calibration.• Performed testing of AMS Tool prior to its launch• Trained 15+ associates on the usage of AMS Tool