Build l, Lead and Sustain Oracle Practice

• Spearhead the Oracle SCM practice, leading a team of 350+ Oracle SCM consultants. Responsible for building world class Oracle SCM Cloud Practice for the Organization. • Responsible for capability development within Oracle SCM Practice ensuring continuous skill enhancement and growth. Maximize product certifications and encourage learning habits within the team.• Oversee program quality for large-scale Oracle SCM implementations across EU, NA, APAC, ANZ, and the ME. Drive continuous improvement initiatives, reducing costs and enhancing efficiency.• Successfully developed and implemented robust quality assurance process and best practice in AGILE and IT Service Management that resulted in the consistency in meeting project timelines, budgets, and quality standards for 85% of projects.• Seasoned Consultant who has built strong relationships with key clients and stakeholders, have travelled globally to customer locations for the project deliveries and presales and identify new business opportunities and achieve higher levels of client satisfaction.• Working with Sales Team and Account Management Team helping converting business from new opportunities. Successfully increased revenue by 15% through strategic account mining by leveraging expert consulting skills. • Actively involved in the development of a new consulting service line for sustainability reporting (ESG). Aid the company in entering this market by leveraging existing client relations. Create frameworks and strategies to help clients enhance their sustainability practices and reporting transparency.• Collaborate with the Resource Management Group (RMG) to fulfil open resource demands through internal adjustment, contract outsourcing and External Hiring.• Lead an interview panel of 60+ members with diverse skill sets, ensuring timely and efficient resource fulfilment at the right cost.• Mentoring the Teams of Freshers and Domain Experience and driving learning programs of Oracle SCM Cloud.

- Led and executed large-scale SCM solution implementation projects across Europe, the US, APAC, ANZ, and the Middle East, consistently surpassing customer expectations and driving high satisfaction.- Developed and nurtured capabilities within the SCM practice, significantly increasing project efficiency and reducing implementation timelines.- Spearheaded Digital Logistics projects, enabling teams to deliver innovative solutions and substantially boosting new business opportunities.- Standardized scope documents, resource requirements, and effort estimation processes, leading to improved proposal accuracy and higher project win rates.- Provided expert guidance to cross-functional teams, aligning solution designs with clients' business objectives and identifying incremental revenue opportunities for sustained growth.

• Enhanced the overall business and increase market share by 12% along with overachieved revenue targets by 23% Y-o-Y. Designed and implemented sustainable pricing strategy for the Cloud based ERP solution.• Managed a diverse portfolio of 40+ cloud-based ERP projects, ensuring seamless execution and on-time delivery. Prioritized projects and operations to align with business goals.• Managed Sales Operations with a team of 5 Sales Executives. Oversaw and guided operations within HR, Accounts, Product Development.• Implemented tools like JIRA, Confluence, and Bitbucket, streamlining service desk ticketing, documentation, and version release processes.• Enhanced incident management efficiency by 30%.• Negotiated vendor contracts, achieving cost savings of 15% and optimal resource utilization.• Enhanced channel revenue by 30% by enabling partner engagement programs and onboarded new partners.

• Provided expert consultancy on IT infrastructure and software applications.• Developed comprehensive project plans and documentation, ensuring projects were delivered on time and within budget.• Acted as a trusted advisor to clients, building and maintaining strong relationships.• Communicated project progress and challenges effectively to stakeholders.

• Regional Leadership: Directed multiple operational units in Gujarat, aligning strategies with the organization's mission. Drove a 15% increase in profitability through strategic growth initiatives.• Customer Service Excellence: Managed complex support projects for major brands, ensuring high-quality service delivery and customer satisfaction.

• Service Management: Oversaw 21 HP Service Centers in the West Zone, achieving a 98% success rate in service levels. Managed corporate accounts for onsite support, handling high volumes of service tickets.• Team Leadership: Led a team of 400+ employees, implementing workforce planning and skill development programs that reduced attrition rates and improved productivity.

• Project Execution: Successfully managed IT infrastructure management projects for corporate clients. Ensured on-time and within-budget delivery, enhancing client satisfaction and retention.• Financial Management: Expertly handled billing and payment collection, maintaining strong financial health for the organization.• Sales Management: Successfully managed new customer acquisitions and over achieved the revenue targets year on year.

• IT Infrastructure Management: Managed key projects, including the setup of critical systems at Bahrain International Airport. Delivered enhanced connectivity and operational efficiency.

• Network Administration: Ensured high availability and reliability of company networks, supporting business operations.