Nirav Panwar Email & Phone Number

Mumbai, Maharashtra, India

Crafting user experiences and solving business and client problems by roadmapping, requirement analysis, client coordination, wireframing and creating product pitches in the FinTech and Digital domain.

Jodhpur, Rajasthan, India

Conceptualized and launched an online kid’s clothing brand Sher Baccha specializing in handmade, hand block printed clothing. - Won the trust of 1000+ customers. - Special focus on customer delight with a 1.5% returns rate and 55% repeat customers. - Launched 113+ products across 5 categories. - Established policies and procedures. - Built brand presence on 7 marketplaces. - Managed eCommerce catalogues and inventory. - Identified and onboarded delivery partners for shipping across the globe. - Supervised day-to-day business operations in a labour-intensive environment. - Managed costs & profitability, balance sheets, monthly and annual budgets.

Jaipur, Rajasthan, India

Developed a portfolio of first-of-its-kind Aloe Vera based health drink for animals and 26+ Aloe Vera based products for personal care. Generated orders up to 10,000 litres through initial market creation activities.

Jodhpur Area, India

Responsible for setting up and scaling Uber operations in cities of Jodhpur and Udaipur. Over the tenure, increased driver supply metrics to support day-to-day demand while successfully engaging with an expanding driver-partner community. Key highlights:- Single-handedly led operations in Jodhpur City for more than a year without any supply side disruptions- Analyzed and actioned on weekly fraud reports for Jodhpur, Udaipur and Ajmer, Reduced burn rate by 20%- Led end-to-end implementation of customer engagement and marketing initiatives such as Uber FoodTruck, Uber IceCreamDay event, Uberdost, Uberclub, bumper painting of partner cars- Organized and delivered training programs for 1000+ partners to educate them about the platform- Led the successful roll out of new incentive schemes at regular intervals with the driver partner community- Assisted in new employee hiring process, conducted 300+ first round of interviews and identified potential talent

Mumbai Area, India

Managing Tata Sky's loyalty program 'Zeetos'. Key activities included: - Creating an exciting catalog of toys for Tata Sky's customers and procuring them at best prices - Building and managing vendor relations- Handling customer escalations related to Zeetos - Working closely with other functions such as Payments and Logistics- Management reporting Managing 'Actve Cooking' - an offering on Tata Sky's Actve Service- Sourcing content from diverse channels- Managing relations with subscribers, bloggers and content providers - Monitoring quality of content sourced before publishing Product testing for Tata Sky's mobile app and TataSky's 'Actve Games' offering

Mumbai Area, India

Responsible for basic operations related to Tata Sky's Loyalty program Zeetos which included creating product catalogs, addressing customer escalations and following up with vendors to close procurement.

High School, Commerce

Activities and Societies: Cricket team

Bachelor'S Degree, B. Com. Economics (Hons.)

Junior School