Nirav Patel Email & Phone Number

Orlando, Florida, United States

Iowa, United States

Tampa, Florida, United States

• Contact delinquent or high-risk customers to secure payment arrangements and the determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts.
• Remain positive and professional to build rapport with the client and through information gathered assess and offer the best resolution.
• Provide consumer credit assistance, including submission of extension requests and other recovery activities.
• Solve complex billing problems and inquiries, and negotiate complex payment programs or arrangements while staying within collections compliance guidelines.
• Demonstrate empathy for the client’s situation using ethical behavior that is consistent with the bank’s code of conduct.
• Adhere to quality and regulatory guidelines in order to appropriately service customers and minimize risk for the bank.

New Jersey

Provide resolution to identified overpayments utilizing various methods i.e., written correspondence, outbound call, or adjustment to a claim. - Research/adjust claims (i.e., Coordination of Benefits, no-fault, claim policy, authorizations, and referrals) in accordance with Plan contract provisions and all other governing policies and/or procedures..

New Jersey

• Handled customer inquiries via multiple communication channels that involved private information (i.e. member ID, claim number, name, social security, d.o.b., address)
• Reviewed computer systems and reference materials to complete verification process
• Initiated investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals)
• Utilized available resources to quickly and efficiently resolve or redirect inquiries in accordance with prescribed departmental process
• Documented customers’ inquiries and actions taken in accordance with departmental quality guidelines to ensure appropriate follow up
• Facilitated unresolved issues, recommended key metrics to be captured and reported escalating call trends to management