End to end HR Consulting company with focus on Recruitment, Training .We work towards creating out of box, unconventional & Cutting edge HR solutions.

Operations and Business Development

• Worked for UK based debt consolidation clients for Individual Voluntary Agreement and Debt Management processes. Managing team of 350+ across 5 different location in India. • Manage Data, Performance, Targets and Quality • Team Building• Client Communication Project Management: - Managing the customer services, Production, order management backend transaction processing. Handling the transitioning of the process at different levels by discussing with the client on various aspects of the process, implementing the same in the functional aspects & working closely with the client representative in preparing the training material and imparting process related training Ensuring that the processes are fully compliant with Quality Standards mentions by clients. Performance Management :-Handling weekly performance reviews that would focus the action plan and pain areas of underperformance Conducting Performance Review and Planning at all levels weekly to discuss the productivity, TAT (customer services).To organize Rewards & Recognition every month Making decisions and created solutions that did impact the current and future process improvements and streamlining opportunities. People Management :-Retaining the best manpower Enhancing of employee skills and capabilities thorough training programs on a timely basis. Developing strong professional relationship with transition manager, Training department, Communications, I.T & HR Involving in hiring, managing, developing, and evaluating the production staff to ensure proper methods/techniques are used to achieve the highest levels of quality and service to meet client goals. Client Management:-Ensuring that all department policies and procedures are followed correctly Initiating conference call with the client to discuss performance, complaints and improvements.