Nirav Shah Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Handling customer accounts, assessing their needs, and ensuring that their contracts are renewed in a timely manner. Some specific responsibilities:1. Managing existing accounts2. Identifying opportunities for upselling or cross-selling3. Developing and maintaining relationships with key decision makers4. Negotiating and closing contracts5. Communicating.

Toronto, Ontario, Canada

• Research, develop, modify, and deploy data-collection processes by 90%.
• Develop policies and techniques for gathering and analyzing data.
• Analyze data before reporting findings and data-driven recommendations to the company for decision making.

Toronto, Ontario, Canada

• Provided Service Desk support for global customers, resolving incidents and driving them to resolution or escalation.
• Diagnosing and solving complex issues by carrying out in-depth analysis and using problem solving skills.
• Performing 50 hands on fixes at the desktop level, including the installation, upgradation and monitoring the software, conducting regular backups and configuring applications.
• Utilized VMware for virtualization, maintaining and optimizing virtual desktop environments.
• Provided extensive support for Office 365, including Teams, ensuring seamless collaboration and productivity.
• Installed, configured, and supported LAN/WAN network hardware for multivendor communication products.

Toronto, Ontario, Canada

• Managed and supported Microsoft OS (Windows 11, 10, 8.1, 7) across the organization.
• Provided IT support to end-users and resolved technical issues
• Installed and maintained hardware and software for desktops and laptops
• Conducted routine maintenance and upgrades of servers and network equipment
• Conducted moves, adds, and changes within the end user computer and telephony systems.
• Proficient in Microsoft Console for Windows Exchange Server 2008R2 Enterprise and Exchange Server 2010, providing DHCP and DNS support.

India

• Provide technical support for desktops, laptops, mobile devices, printers, and other peripherals for over 1300 end-users.
• Troubleshoot and resolve hardware and software issues for end-users in a timely and efficient manner.
• Troubleshoot and resolve network connectivity issues for LAN and WLAN.
• Install, configure, and maintain software applications and operating systems on desktops and laptops, including Windows 10 and macOS.
• Manage user accounts, permissions, and security groups in Active Directory.
• Assist in the maintenance and configuration of networking equipment, including switches, routers, and firewalls.

Ahmedabad Area, India

• Knowledge sharing about Cloud Security and AWS services: Identity and access management, Databases and Networking, Windows 2012 and above, Linux, Cisco routers and switches, Firewalls
• Tools such as tcpdump, WinDump and Wireshark for Vulnerability Management and Assessments, Network Security, Cloud Security and Security audit and compliance
• Setting, marking, and assessing work of all the students at the university
• Contribution for the development, planning of curriculum

Ahmedabad, Gujarat, India

• Giving seminars, practical sessions, and other classes as appropriate, in support of therequired teaching obligations
• Designing and delivering lectures to graduate students in subjective areas of CE/IT
• Assessing postgraduate dissertations, project, code, documentation review and project testing

India

Postgraduate Degree, Cloud Computing For Big Data, 3.36 Gpa

Master'S Degree, Computer Engineering, Distinction

Activities and Societies: Research Area - Cloud Computing

Bachelor Of Engineering - Be, Computer Engineering, Distinction