Nirav Vaidya Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

• Develop a strategic roadmap for the clients• Liaison with various digital vertical experts (Adops, Programmatic, Media planning, Social, etc.) and create integrated digital solutions• Integrating digital media solutions with overall media strategy and leading a team to fulfill client objective• Help some of the largest brands build their digital media presence and drive revenues for the largest media investment agency• Proactively identify new opportunities and pitch innovative ideas• Client servicing and team management• Thought leadership on digital media by educating internal agency and external client teams at various points• Meet revenue targets and drive incremental billing and revenue• Resource management at the Org level

Hyderabad, Telangana, India

* Managed End to End Ad Operations team of Associate Managers, Team Leads, SMEs* Strategic involvement* Organic Growth* Involved in Appraisal process for the team with the help of Management

Hyderabad, Telangana, India

• Managing AdTech group consisting of 50+ team members, Team Leads & Subject Matter Experts • Responsible to learn and KT of new technologies like Header Bidding Solutions, Programmatic buying• Responsible to manage teams working for Advertisers, Publishers, Ad Networks, Ad Exchange, RTB, DSP, SSP, ATD and DMP • Responsible to manage dedicated team of Account managers & Campaign managers to handle end to end Display campaigns• Responsible for on-boarding New client accounts/projects and transition the successfully on-boarded teams to Operations• Responsible for onshore – offshore relationship and Assist the Sales team in Business Development & Client relationship• Project planning, scoping, estimation, tracking / monitoring and Quality management activities• Responsible for Audits, Implementation & Compliance across ISO 9001 & ISO 27001.• In charge of hiring and review normalization for his respective operational unit. • Handle all escalations both from clients and within the operational unit.• Guide, motivate, mentor and create Leaders out of Team Members.• Coordinate with the teams, in reassigning priorities when matters are escalated by the clients.• Maintain open line of communication with customers; management and members• Ensure constant improvement initiatives are taken for both internal and external customers • Guide the team as the case may be, in formulating new processes and systems to ensure continuous improvement. • Performance Management• Facilitating the trainings• Make salary recommendations based on current market trends. • In charge of the strategic management of Ad operation unit. • Assist the Sales team in business development. • Identifying and implementing process improvements• Initiating and implementing new plans to reduce buffers, improving the quality

Hyderabad, Telangana, India

Ad Operations:• Prioritize customer satisfaction and ensuring that quality services are rendered to them• Define and execute a strategy to maximize revenue through email communication• Continuous advancement of DART and Ad Market capabilities (targeting, reporting, tracking)• Utilize aggressive testing to maximize campaign performance• Work with business development and marketing teams on promotions• Educating and guiding Internal Teams on various challenging and new tasks• Identifying competent resources and proposing their candidature for adequate positions• Addressing queries of both Onshore and Internal Teams efficiently• Providing end to end solutions to Onshore team to improvise the Revenue, Quality and Customer Satisfaction• On-boarding new accounts and build rapport with clients• Manage and solve issues/escalations from team members and clients• Streamline Clients with issues/concerns on Productivity and Accuracy related issues• Maintain open line of communication with customers; management and members• Lead meetings and trainings sessions from client and ensure the information cascaded to the agents• Comfortable in accepting authority, autonomy, accountability and delegation• Cast Studies on Digital Marketing to enhance the latest technologies• Time and Task study to improve the efficiency across organization• ISO documentation and compliance across organization• Hiring, Grooming and Mentoring the newbie in the organization

• Prioritize customer satisfaction and ensuring that quality services are rendered to them• Define and execute a strategy to maximize revenue through email communication• Continuous advancement of DART and Ad Market capabilities (targeting, reporting, tracking)• Utilize aggressive testing to maximize campaign performance• Work with business development and marketing teams on promotions• Educating and guiding Internal Teams on various challenging and new tasks• Identifying competent resources and proposing their candidature for adequate positions• Addressing queries of both Onshore and Internal Teams efficiently

Strategic Planning & Business DevelopmentExecutive Client Relationship ManagementManage a team of team managersall back-end operations like Retention, Televerification, Call-back, Customer care, Data-entry and Management, Assisting Accounts and Admin team, calculations of commission, over-rides, bonus to Executives, Generating reports on target v/s achievements, ratio etc. Co-ordinate with Parent company for new products, complaints, payouts, supporting with data and records. MIS and day-to-day reporting to HO. Recruiting manpower according to the requirements of an organization.

Bachelor'S Degree, Business Administration And Management, General

Education record