Providing Acumatica Implementation and Support ServicesProviding Microsoft Dynamics Business Central Implementation and Support Services

Peter Nicholson and I just casually chatting about all things ERP! Yes, we really enjoy ERP!https://www.youtube.com/@theabcsoferpbeyond

• Facilitate discussions with business and technical stakeholders to extract critical requirements and present technical solutions involving software products, extensions, customizations and integrations to meet needs within Dynamics NAV or Dynamics 365 Business Central Solutions.• Engage in meetings to provide knowledge to sales team relating to documentation, technical demonstration, project vision and open questions.• Provide leadership and technical guidance to project team throughout implementation to guarantee all deliverables are met on time and under budget.• Collaborate with implementation delivery team to develop solution proposals, including scope, assumptions, implementation plans and technology solution options to meet goals.• Maintain strategic relationship with Microsoft Tech Team; leverage current knowledge of product releases and features set in Dynamics 365 Business Central in all engagements.• Assist in technical solution designs, developments, estimates and scopes for sales proposals.• Provide current best practices and solution alternatives within functional design documents.• Communicate complex solution and project topics to audiences both with and without deep technical skills.• Gain knowledge of third-party software vendors to leverage complementary offerings; utilize knowledge in competitive market research.

• Increase sales throughout US and Canada by implementing and controlling full sales cycle.• Foster positive relationships with partners and provided demonstrations as necessary.• Complete all RFP requests and customer process demonstrations for ISV solution to Dynamics NAV and Business Central customers.• Sell Microsoft Embed solution directly to end customer and through partner network.• Establish best practices and guidelines; established sales playbook to streamline full sales cycle and train new hires.• Conducted market research, geographic sales and customer demographic selection.__________Highlights: ◊ Increased sales by over 100% in one year.◊ Increased partner awareness of all Business Central solutions by over 300%.

• Updated and deployed Microsoft Dynamics NAV from versions as old as 2009SP1 to current Business Central version.• Handled all customer implementations for clients worth more than $20MM.• Mentored new consultants in NAV project implementations; provided specialized knowledge in full manufacturing and finance applications.• Implemented NAV’s full manufacturing granules to customers with multiple locations and diverse product lines.• Assist support department with all manufacturing related issues reported by clients.• Procure requirements with prospects and provide demonstration feedback to sales executives.• Engage sales prospects to ensure all questions have been answered; set up presentations and demonstrations to facilitate proper client education.• Met all customer requirements, completing projects on time and under budget consistently; provided monthly project status and budget reports for all clients.__________Highlights: ◊ Provided seamless functionality to handle make-to-order and make-to-stock manufacturing.◊ Quickest to develop, launch and sell product line to increase sales volume.◊ Fastest full manufacturing implementation; completed project 50% below budget.◊ Executed conference room pilots with clients to ensure requirements were met.

• Facilitated ERP system deployment based on industry best practices; managed customer relations with professionalism and courtesy.• Gained and leveraged knowledge in Glovia hosted and On-Premises deployments.• Ensured clients attained maximum value of ERP implementation.• Conducted internal training sessions for associates and new hires.• Performed business analysis, data conversions and gap analysis.• Self-taught multiple system modules to enhance customer service requirements.• Implemented a UML Language, using Case to capture system behavior requirements by detailing scenario-driven threads through functional requirements.• Adapted to constantly changing environments and needs in diverse, interchangeable roles.__________Highlights: ◊ Added value to every step in the implementation cycle process, demonstrating a strong ROI for clients.◊ Recognized for the ability to maximize productivity and efficacy.

• Provided consulting services to customers on various ERP implementation projects including training, best business practices and customization.• Managed strategic relationships to accomplish project deliverables on time and under budget.• Executed full cycle implementation for customers from pre-sales to go-live and support.• Developed custom KPI reports with SQL Reporting Services for customers in all modules.• Handled multiple projects at once; prioritized implementations according to needs analysis.• Managed projects implementing full cycle FactoryMaster ERP suite and Glovia Services on Demand Suite — SaaS model.• Developed custom documentation for clients in all modules implemented.• Provided off-shore support and troubleshooting; communicated workflows clearly and answered questions accurately.• Produced documentation control using SVN systems — Copy/Modify/Merge model.• Researched and tested integration points between finance and manufacturing modules.__________Highlights: ◊ Planned, developed and executed Data Migration of more than 48,000 parts with costs, 10,000 BOMS/Routings, 1,000 open orders (SO, PO, WO) and 500 customers and suppliers.◊ Wrote complex reports in SSRS for clients; installed and configured systems for use and training.◊ Created parameterized summaries and detailed reports supported by rigorous testing.