Nirav Shah Email & Phone Number

Carmel, In, Us

Indianapolis, In, Us

Roles include Chief Digital Officer (CDO), Chief Information Officer (CIO), and Chief Information Security Officer (CISO)Built and led enterprise-wide technology transformation, modernize legacy technology stack, and spearheaded the transition to a Cloud/DevOps/Agile mindset to create a culture of innovation and automationDigital Modernization initiatives include architecting product development and deployment for 3 mission-critical mobile applications, currently implementing a next-generation flight operation suite, a new UCaaS and CCaaS systems, and training modernization using Virtual RealityEnvisioned & established a robotics program in 2018 to automate business processes. This program saves $2M annuallyImplemented many SaaS products like Microsoft 365, an ERP system – Workday, CMDB/Service Management system, training management system, intranet, CRM, Talent Acquisition systems, optimizer, and learning management systemChampioned Business Continuity and Disaster Recovery programs that matured us to run our operations from our business recovery centers, yearly DR exercises for all our systems including DR in a public cloud environmentImplemented “startup” mode to launch LIFT Academy – A next-generation flight school in 3 months, including all technology needs. Continue to lead LIFT Academy’s technology team and its expansion at a few other locations.Directed the selection and implementation of Republic Airways’ new campus which includes a 274 rooms crew hotel, a state-of-the-art training/simulator center, a new headquarters building, and a transportation shuttle servicesTrack record of transforming an operational IT organization into a strategic high-performing partner that works with business units and customers to identify and deploy advanced technical solutions and ensure securityLed and set cybersecurity strategy that translates evolving industry risks into ambitious technology roadmaps and robust security programs

Indianapolis, In, Us

Lead the OneAmerica IT Enterprise Applications group overseeing 60 OneAmerica employees and 40 contractors both Onshore and Offshore. Technology stack included everything from Mainframe, COBOL, Java, .Net, Web development, Salesforce, Pega, Informatica suite and Enterprise Information Management/Business Intelligence. Responsible for culture transformation for the department including transition to agile methodology, data transformation, analytics and implementing enterprise cloud strategy.

Indianapolis, Indiana, Us

Reporting to CFO, responsible for all aspects of technology including IT operations, IT infrastructure, IT services, IT asset management, IT applications, IT procurements, IT budgets and enterprise portfolio. Direct responsibilities for 70 team members in 6 countries and provide 24X7 global coverage. Developed 3-5 years’ technology roadmap for the company with key focus on innovation, automation, customer service, reliability, compliance, security, budgetary adherence and operational excellence.Focused on IT automation for services, on-boarding/off-boarding, system monitoring and other aspects of IT. Many of these were outcome of Hackathon that we started to foster innovation and automation.Lead the Merger & Acquisition integration team to bring Genesys and Interactive IT teams together by evaluation of existing IT environments to determine optimal integration models, staff & processes.

Indianapolis, Indiana, Us

Reported to VP of IT, responsible for all IT applications, IT applications strategy, road-map and budgets. Implemented an enterprise portfolio process, wherein all VPs and executives were brought together on a quarterly basis to prioritize IT portfolio that aligned with our corporate strategic goals.Led enterprise initiative to move towards Strategic Program Management and created a true matrix organization with responsibilities over PMO, business analysis, software development, architecture and enterprise information management/business intelligence.Transformed the enterprise application team from waterfall to agile methodology (SCRUM and Kanban) for all IT applications development and created delivery focused teams.Started the Enterprise Information Management (EIM) initiative with all business functions with focus towards data governance, data quality, master data management and business intelligence initiatives.Implemented large enterprise projects like new CRM (Salesforce), HCM (Workday), ERP implementation (Dynamics AX), ITIL implementation (ServiceNow), data integration (BOOMI) and creation of MDM.

Indianapolis, Indiana, Us

Reported to IT Director and was responsible in creating the next generation of our IT applications group. Started with around 8 team members & quickly expanded the team to 25+ team members and mentoring the team through various stages of team building – forming, storming, norming and performing.Was responsible for transforming the technology stack from premise to cloud including shift in development methodologies and building strong business analysis skills within the team.Our team was responsible for all enterprise-wide internal and external facing IT applications that automates our business processes and assisted with operational efficiency for the company.

Indianapolis, Indiana, Us

Managed all phases of project life cycles using agile methodologies including business requirements analysis, system architecture planning, solution design, training and change management.Directly responsible for all product backlogs, scope, budget and all sprint deliverable. Some of the programs/projects include: - Enterprise CPQ solution for internal sales and channel partners.- Online ordering system with discounting capabilities that integrates with ERP (Dynamics GP).- Replacing legacy CRM system with Salesforce (SalesCloud, ServiceCloud and Communities).- Managing our Intranet environment in SharePoint including corporate record center.- Corporate website and other web strategies like extranet portals for our customers, partners and consultants.- Upgrading our legacy learning management system to cloud learning management solution.- Implementing cloud data integration platform (BOOMI) and SSO implementation with OneLogin.

Indianapolis, Indiana, Us

Configure Price and Quoting System (CPQ) - Designed and developed the first release of an online configure, price and quoting system for our internal sales and channel partners. Worked with internal teams and few partners to gather requirements, design data model and database schemas, to implement the system.

Springfield, Missouri, Us

Development and DevOps - Developing C++ and C# projects like designing, implementing and supporting a print driver in C++ that prints various image formats. Following the release of print drivers to customers, I started leading design & development for a new workflow application in C# and ASP.NET. This was our companies’ first venture into business process automation software. I was also responsible for handling our builds and version control for our development environments & releases.Project Management and Business Analysis - Led product development teams on various projects by providing business analysis and project management skills to prepare requirements for many projects and worked closely with many of our customers to get their business needs and translate them to requirements for R&D team.

Chief Digital Officer

Mba, Cis/Finance

Ms, Computer Science

Bachelors, Computer Science