Nirav P Savla Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

As a Sales Account Manager i focus on New Account Acquisitions & Nurture existing Accounts. Be a Problem Solver for my clients; Act as a bridge between Clients & OEMs and facilitate smooth Digital Transformation Journeys.Achieve Quarterly / Yearly Sales Targets by way of Cross Selling / Up Selling Products, Services & Solutions. Position Managed Services.

Mumbai, Maharashtra, India

As a Service Delivery Manager I was responsible to setup the Modern Workplace Support (Microsoft 365 & Google Workspace) Delivery Center in India catering to Global customers. As a process owner I would govern all areas of this Delivery Center and would work closely with Sales & Presales team both locally and Internationally for GTM Strategy and create.

Mumbai, Maharashtra, India

• Manage O365 Implementation project (46K Users) for one of Noventiq's prestigious clients in New Delhi, a well-known public sector bank. Key Highlights of the Role:
• Streamline Project Activities during COVID-19 2nd Wave and completed project within reasonable timeframes
• Onboarded the Operations Team to handover the Infrastructure Support & Maintenance

Mumbai, Maharashtra, India

• Manage multiple Consulting / Sustenance projects related to Microsoft Technologies for Microsoft Business Unit (MSBU). As part of MSBU I would work closely with Sales & Pre-Sales Team to review RFPs, evaluate customer.
• Act as Technical Account Manager for MSBU’s Magic Support Team
• Successful renewal of Magic Support contract for SBICAPS Securities for 1-year valuing INR 4L+
• Successful Extension of O365 Sustenance contract for Aditya Birla Group for a quarter valuing INR 9L+
• Successful Extension of Exchange 2010 Sustenance contract for SBI Capital Markets for two quarters valuing approx. INR 4L
• Delivered MS TEAMS training for 2k+ users for HDFC BankClients Include: ICICI Bank, HDFC Bank, State Bank of India, SBI Caps Securities & Aditya Birla Group

Airoli

• Manage a High Performing Delivery team comprising of Technical Consultants, Escalation Engineers & Technical Leads; Responsible for overall performance on client KPIs & Accountable for Revenue generation coming out of.
• Led teams across various time zones and customer base such as US, EMEA & APAC
• Frequent attendee of Client Focused Group Discussion on Microsoft Services & Support
• Act as back up Team Manager for Peers in their absence ensuring team performance
• Led Site Level Monthly KPI review calls with Microsoft Technical Advisors & SDMs
• Team Appreciation on being People’s Manager

Belapur CBD

• Full time training delivery (Technical & Soft Skills) for Microsoft Office 365 Exchange Online; Workout training plans, schedule trainings & logistics; Provide periodic retraining, refresher training and updates &.
• Trained 100+ FTEs across Mumbai & Delhi location
• Training Methodology being appreciated by trainees & management

Belapur CBD

• This role was 80% Technical & 20% People Management. I was responsible for a team of 15-20 FTE of which 8-10 Support Engineers were directly aligned to me for technical supervision. Driving CPE Scores with focus on.
• Mentored & Coached Engineers to get promoted to Technical Leads
• Converted a Non-Performing Team to Performing Team within 2 months
• Frequent attendee of Client Focused Group discussions on Microsoft Services & Support
• Led Process Engineering initiatives to address process gaps between cross vendor teams
• Got awarded multiple times for Best performance on KPIs

Belapur CBD

• I took a career break to equip myself with technical knowledge and rejoined Wipro back in Microsoft Account. As a Technical Support Engineer I took care of technical incidents and service requests related to Exchange.
• Won the award for Top Performer in Training
• Created Solution Documents for unique issues to add to the knowledge base
• Got appreciation emails from clients for exceptional Technical Support
• Created Office 365 Job Aid following LEAN principles as part of Process Improvement
• Got awarded multiple times for Best performance on KPIs

Belapur CBD

• This was my first professional job where I was part of Wipro BPOs Healthcare Account. Primary responsibility was to take inbound calls for a U.S. based health insurance company – United Health Group and assist US.
• Floor Walking to provide SME assistance to new recruits
• Frequent attendee of Client Focused Group discussions
• Key Member of UHC Provider Services Pilot Team for the State of Wisconsin
• Got appreciation emails from clients for exceptional customer service
• Got awarded multiple times for Best performance on KPIs

Corporate - Post Graduate Diploma In Business Administration, Operations & Information Technology, A+

Bachelor Of Arts (B.A.), History, First Class

Diploma In Film & Television Direction, Film/Cinema/Video Studies

Activities and Societies: Studying Films & Making Short Films

Higher Secondary College, Science

Matriculation, General Studies